Cancel subscription

Question

My child managed to somehow sign up for Microsoft 365 without my approval and I need it cancelled and refunded

Answer 1

Have a look at:

Cancel a Microsoft 365 subscription

Answer 2

To cancel a Microsoft 365 subscription that was signed up for without your approval, you can follow these steps:

1. Go to the Microsoft 365 admin center: Visit the admin center at Microsoft 365 admin center.
2. Select Subscriptions: If you're using the Simplified view, select Subscriptions. If you're using the Dashboard view, go to Billing > Your products.
3. Choose the subscription: Select the subscription that you want to cancel.
4. Cancel the subscription: On the subscription details page, look for the Cancel subscription option in the Subscription and payment settings section. Follow the prompts to complete the cancellation process.
5. Request a refund: If you are eligible for a refund, you may need to contact Microsoft support directly to request it, as refunds can depend on the timing of the cancellation and the billing account type.

If you have trouble accessing the account or need further assistance, consider reaching out to Microsoft support for help.

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References:

• Cancel your subscription in the Microsoft 365 admin center
• Determine your cancellation option