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Update failure

scott marks 5 Reputation points
2026-02-18T23:22:02.7566667+00:00

After a lockup infinite loop failure during the latest WIN11 update, I recovered to WIN11 login, but my PIN is not longer available and face isn't either.

Windows for home | Windows 11 | Windows update

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  1. Thomas4-N 17,215 Reputation points Microsoft External Staff Moderator
    2026-02-19T07:08:48.1733333+00:00

    Hello scott marks, welcome to Microsoft Q&A forum.

    Thanks for sharing how you resolved this. The recovery process from the boot loop likely corrupted your Windows Hello credentials, which is why PIN and Face recognition disappeared.

    Resetting your PIN via phone verification was the right move to get back in. Thanks for updating the thread with your solution – it helps others who might encounter the same issue.

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