Payment card error

Question

I was trying to subscribe for Microsoft 360 Office but it I keep getting error when adding my card.

Answer 1

Greetings!

This is Tin, I'm here to help. Sorry to hear that you're unable to purchase a subscription due to card error. Have you tried to use different card already? How about other browser or device? Are you still getting the same error?

If yes, it would be best to reach MS Accounts & Billing.

Kindly open this link: https://support.microsoft.com/contactus/

Ensure that your MS Account has been signed in

Type "Chat with an agent" and hit Enter.

Please click the "Contact support"

Please select the "Products and services"

Please follow the prompts to connect with a live agent.

You may also choose the "Call me back" option if you prefer to receive a call.

Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.

Thank you,

Christine