Getting an error when trying to access previous versions of a file on Sharepoint Online

Question

Getting an error when trying to access previous versions of a file on Sharepoint Online

Anthony Dowd 21

I get this error when trying to access previous version of a file hosted on our company sharepoint site (on Office365)

Version History

Sorry, something went wrong
An unexpected error has occurred.
TECHNICAL DETAILS
GO BACK TO SITE

When I click technical details nothing comes up?

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Answer 1

Echo Du_MSFT 17,316

Hello @Anonymous ,

Welcome to Q&A Forum!

In my test, I cannot reproduce your problem.

Please perform the following troubleshooting:

1.Switch to classic mode for testing

2.Go to other Document libraries to test to see if you can normally access previous versions of files (Version History) .

If the other Document library shows that everything is normal, then there is some kind of problem in this Document library, and it is recommended that you can move files in this Document library to other Document libraries

3.Clear browser cache

4.Use another browser, Eg: IE, Edge, Google.

Thanks,
Echo Du

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Anthony Dowd 21 Reputation points

2021-10-06T09:08:41.327+00:00

Hi EchoDu-MSFT

Thanks for your reply I will try and report back.
Echo Du_MSFT 17,316 Reputation points

2021-10-06T09:42:28.967+00:00

Hi @Anonymous ,

Thanks for your reply.

We will continue to pay attention to this issue.

Thanks,
Echo Du
Echo Du_MSFT 17,316 Reputation points

2021-10-12T01:13:38.493+00:00

Hi @Anonymous ,

Would you tell me whether your issue has been resolved or have any update?
I am looking forward to your reply.

Have a nice day!

Thanks,
Echo Du
Anthony Dowd 21 Reputation points

2021-10-12T10:19:50.453+00:00

Hi Echo Du

It worked! Moving the folder from one Library to another allowed me to view the previous versions, the user is happy!

Thanks again.
Echo Du_MSFT 17,316 Reputation points

2021-10-13T05:52:46.263+00:00

Hi @Anonymous ,

I'm glad to hear that your problem has been solved.

If the answer is helpful to you, you can accept it as answer. The behavior will help others who meet the similar issue in the future quickly find the correct answer.

Thanks,
Echo Du

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Getting an error when trying to access previous versions of a file on Sharepoint Online

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