The Lenovo is registered as other device. What issue do you have registering it?
adding a device not on drop down
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steven glossy
0
Reputation points
I am transferring over to a new computer. It will not let me add a Lenovo device. What am I missing?
Windows for home | Windows 11 | Devices and drivers
3 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 61%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Bruce (SqlWork.com) 84,086 Reputation points2026-02-26T17:35:00.4833333+00:00 -
steven glossy 0 Reputation points
2026-02-26T17:38:24.9366667+00:00 You see this as registered?
I must be doing something else wrong
When I use EXCEL it gives me this warning
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 2%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lucus-V 8,255 Reputation points Microsoft External Staff Moderator2026-02-19T22:20:46.0833333+00:00 Hi steven glossy,
Welcome to Microsoft Q&A forum. I'm happy to help.Can you please give me more details? Where do you want to add your device to?
I hope with enough information, we will be able to find the right solution.
Thank you for your time.
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Lucus-V 8,255 Reputation points Microsoft External Staff Moderator
2026-02-20T17:52:20.04+00:00 Hi steven glossy,
I hope everything is going well on your end. Just wanted to check in and see how things are going for you lately, anything you'd like to share or discuss? -
steven glossy 0 Reputation points
2026-02-26T15:32:42.2+00:00 I have an account. I got a "new" used laptop. I deleted my Asus laptop and tried adding the Levnovo. I cannot add this. It does not appear on the dropdown. Then I get the below answer regarding a driver. Have no clue what a driver is and I am hesitant to download anything off a website. My IT people said they never saw this before and have no idea even what website. So now I have a subscription I pay for and cannot transfer to this device to use. I am only trying to use my excel I have paid for and now I cannot. Do I just cancel the subscription?
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Lucus-V 8,255 Reputation points Microsoft External Staff Moderator
2026-02-26T17:04:33.54+00:00 Hi steven glossy,
Can you provide some screenshots showing the dropdown menu and error messages?Please remember covering any PII before posting screenshots to public community.
Thank you for your time.
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steven glossy 0 Reputation points
2026-02-26T17:25:38.08+00:00 Thank you for your help
here is a screen shot. If I go under other is still does not accept the Ser #
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Lucus-V 8,255 Reputation points Microsoft External Staff Moderator
2026-02-26T19:05:25.49+00:00 Hi steven glossy,
Excel and Office license is not Registered device.Please completely uninstall Office from your computer, reboot your computer, then download and install Office package from official Microsoft website through the account you have Office license.
After installing, open Excel then login to the same account above. Office will be automatically activated.
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Lucus-V 8,255 Reputation points Microsoft External Staff Moderator
2026-03-01T18:23:18.1333333+00:00 Hi steven glossy,
I hope everything is going well on your end. Just wanted to check in and see how things are going for you lately, anything you'd like to share or discuss?
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AI answer
2026-02-19T17:41:58.8166667+00:00 If you are having trouble adding a Lenovo device to your new computer, it may be due to a few common issues:
- Driver Availability: Ensure that you have the correct drivers for the Lenovo device. If the drivers are not installed or are outdated, the device may not appear in the drop-down list. You can check Lenovo's support site for the latest drivers.
- Bluetooth or Connection Issues: If the device is Bluetooth-enabled, make sure Bluetooth is turned on and that the device is in pairing mode. For wired devices, check the connection ports.
- Device Compatibility: Verify that the Lenovo device is compatible with your new computer's operating system. Some older devices may not be supported on newer systems.
- Device Management Settings: If your organization manages the device settings, there may be restrictions in place that prevent adding new devices. You might need to contact your IT department for assistance.
If these steps do not resolve the issue, consider checking the Windows Device Experience List to see if your Lenovo device is recognized and supported.
References:
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