I need help please

Question

I cant recorvery my email.

*** PII Removed ***@outlook.de. Pls i need help

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

1. Could you please share the exact error message you receive when you try to sign in with your Microsoft account here: https://account.microsoft.com/
2. Is your account blocked, or are you having trouble resetting your password or verifying your identity?
3. Also, when was the last time you were able to sign in to your Microsoft account successfully?

Note: If you are using the Account Recovery form to recover your account https://account.live.com/acsr please ensure that you do not have two-factor authentication (2FA) turned on. The form will not work if 2FA is enabled, or if the account has been deleted due to inactivity (more than 2 years).

Answer 2

To recover your Outlook email account, you can follow these steps:

1. Visit the Microsoft Account Recovery Page: Go to the Microsoft account recovery page and select "I forgot my password."
2. Enter Your Email Address: Input your email address (the one you are trying to recover) and follow the prompts.
3. Choose a Recovery Method: If you have two-step verification enabled, you will need access to one of your security methods (like your phone or alternate email).
4. Fill Out the Recovery Form: If you cannot access any recovery options, click on "I don’t have any of these" and fill out the recovery form with as much accurate information as possible, such as recent email subjects or contacts.
5. Contact Microsoft Support: If you continue to have issues, you can contact Microsoft Support for further assistance. You can do this by visiting the support page and selecting the appropriate options for account recovery.

If you are locked out due to too many attempts, you may need to wait for a temporary lockout period before trying again.

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References:

• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• Can't sign in to my email - Microsoft Q&A