LOGGING PROBLEMS

Question

I'M BLOCKED FROM VEIWING MY EMAILS, IT WON'T LET ME RESET MY PASSWORD

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Mod moved from : Microsoft 365 and Office | Other

Answer 1

Hi,

If you cannot sign in to your account and you are unable to reset your password, your account may be blocked. I suggest using the Sign-in Helper tool to unblock it: https://go.microsoft.com/fwlink/?linkid=2214157

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If unsuccessful, you will need to fill out this account recovery form to regain access to your account: https://account.live.com/acsr

Microsoft takes account security seriously, so the recovery process is fully automated to prevent unauthorized access. Complete the form using a device and location you've used before, and make sure to provide an accessible email address.

Microsoft typically reviews recovery requests within 24 hours. If your request is successful, they’ll send instructions to help you recover your account.

Help with the Microsoft account recovery form: https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

You can submit the form up to twice within a 24-hour period, so feel free to include any new details you remember each time until you recover your account.

Answer 2

If you're blocked from viewing your emails and unable to reset your password, it may be due to multiple failed sign-in attempts or suspicious activity on your account. Here are some steps you can take:

1. Wait for 24 Hours: If you've tried logging in too many times, your account may be temporarily locked. It's advisable to wait for about 24 hours before trying again.
2. Use Alternative Sign-In Methods: If available, check if there are other ways to sign in on the password page.
3. Account Recovery: If you still cannot access your account after waiting, you may need to fill out the Account Recovery Form to regain access. Make sure to provide as much accurate information as possible.
4. Contact Microsoft Support: If the recovery options do not work, consider reaching out to Microsoft Support for further assistance.
5. Check Security Info: If you can sign in briefly, review your security information to ensure there are no unfamiliar recovery methods linked to your account.

Following these steps should help you regain access to your email account.