contact support

Question

I wanted to contact support regarding ongoing issue #7098152429.

However, now I'm having sign in issues and can't contact support.

I was able to sign in to my microsoft account, but then in order to contact support I was asked to sign in again which I can't seem to do.

I've go through the whole password reset, still able to sign in to my account, but on the contact support page, it keeps saying sign in for support and it won't sign in.

Answer 1

If you're experiencing sign-in issues while trying to contact support, here are some steps you can take:

1. Try Different Browsers or Incognito Mode: Sometimes, browser issues can prevent successful sign-ins. Try using a different browser or open an incognito/private browsing window.
2. Clear Browser Cache: Clear your browser's cache and cookies, as this can sometimes resolve sign-in problems.
3. Check Network Connection: Ensure that your internet connection is stable. You might also try switching to a different network.
4. Use a Different Device: If possible, try signing in from a different device to see if the issue persists.
5. Contact Support Without Signing In: If you still cannot sign in, you can create a support ticket without signing in. Visit the support page directly to find options for assistance.

If none of these steps work, you may need to reach out to the Microsoft Data Protection team for further help, especially if you are the only administrator on the account.

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References:

• Troubleshoot sign-in issues and account access problems
• Forgot password to sign in to Microsoft 365, Intune, or Azure