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Microsoft 365 Activation error

Helen Cowley 0 Reputation points
2026-02-23T20:19:16.4+00:00

I am trying to activate a product key on a brand new laptop and it will not accept my payment. I keep getting an error stating payment failure. I have tried multiple cards and none will work

Microsoft 365 and Office | Other
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  1. John Jefferson Doyon 73,395 Reputation points Independent Advisor
    2026-02-23T20:54:32.1033333+00:00

    Hi, I'm John! I will help you with this.

    To help narrow down the issue:

    1. Are you trying to activate using a product key or by starting a Microsoft 365 subscription?
    2. Do you see any exact error code with the payment failure?
    3. Also, when you first set up the new laptop and selected the country/region, did you choose the same country where your bank cards were issued?

    Click "Add comment" to let me know.

    Regards,

    John J.D.

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