Need serious help

Question

I would like to address a problem I'm dealing with on my Asus gaming laptop. Recently, I have been losing my Wi-Fi connection, so I read online that it was my anti-virus, McAfee. I thought I had deleted it, but later I figured out that I hadn't; I had just reset my computer, hoping that would solve the problem. However, Windows diagnosed my laptop as having no Wi-Fi, so I looked up ways to fix it and stumbled upon using DiskPart to assign a letter to my volume to fix the boot, but that made my problem even worse, putting me on a recovery page. Anything I tried brought me back here. I spammed F8, and now I can use my computer (I'm typing this message with Anti-Malware Boot). I managed to delete anything related to McAfee on my PC, thinking that would solve the problem. I can't reset it because I need a media creation key, so I tried that method by going into BIOS, but it won't recognize my internal drive, Disk 0, during installation. Windows page. I tried converting it into GPT, but it still won't work. The BIOS SATA settings couldn't find it. Now I'm stuck trying to figure out a way to fix my situation. Can you help me? Please.

Answer 1

Hi! Sorry you’re running into this. From what you described, the priority is to get Windows booting normally again, then address the Wi-Fi issue. First boot into the Windows Recovery Environment (WinRE) and run Startup Repair, from the recovery screen select Troubleshoot > Advanced options > Startup Repair, then restart and test as mentioned here:
https://support.microsoft.com/en-us/windows/startup-repair-85deb0b9-fa3d-44a3-a3d0-d0f1515c2c9b.

If you can’t reliably reach WinRE, use a Windows USB installer and choose Repair your computer (instead of Install) to access the same options; to create the USB, follow Microsoft’s guide here:

https://support.microsoft.com/en-us/windows/create-installation-media-for-windows-99a58364-8c02-206f-aa6f-40c3b507420d.

If Startup Repair can’t fix the boot files, Microsoft documents using BCDBoot to repair boot configuration (advanced option):

https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/bcdboot-command-line-options-techref-di?view=windows-11.