Deactivated Account

Question

I purchased my laptop which came with the software for 1 year in August of 2025 and the software wasn't activated until September 2025. Why are you asking for payment?

Answer 1

Hi, I'm John! I will help you with this.

In many cases, the Microsoft Office that comes with a new laptop is actually a 1-year trial subscription (usually Microsoft 365), and it needs to be activated properly using a Microsoft account. The subscription countdown normally starts from the day it was first activated, not from the purchase date of the laptop.

Please confirm what type of license you have.

• Please sign in here using the Microsoft account you used to activate Office: https://account.microsoft.com/services

Check what it shows under Services & Subscriptions:

1. Do you see Microsoft 365 listed? Does it show expired, active, or trial? Do you see any renewal date?
2. Also, do you remember if you redeemed a product key or just signed in when you first opened Office?

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Click "Add comment" to let me know.

Regards,

John J.D.