Hi there Minecraft

Question

Hello can i get frefund for my yesterday purchase of Minecraft or can i play it here in North Macedonia ?I buy it for Bulgaria but they cant play it there when i have purchase it from here ,Thank you and have a good day

Answer 1

A refund may be possible if the purchase was made through the Microsoft Store and the order meets the refund conditions.

For Minecraft bought digitally on a Windows PC or Xbox via Microsoft Store:

1. Go to the Xbox support page to Request a refund for digital games and sign in.
2. Select the Minecraft purchase from your order list.
3. Choose Request a refund.
4. Enter the reason (for example, region/usage issue) and select Next.
5. Review and select Submit.

Refund requests can take up to 72 hours to be processed. Status can be checked on the Refund status tab or on the Xbox order history page. Refunds, if approved, are usually returned to the original payment method within 3–5 business days.

If online refund is not available in North Macedonia, contact Microsoft Store Sales Support for your region from the Europe list under Help with Microsoft Store purchases.

If the purchase was made using a non-Microsoft billing platform (for example, through another store inside the app), the refund must be requested from that platform or the game publisher, because refunds are processed by the billing platform used for the purchase.

For accidental or unauthorized purchases, the same refund process applies via the Microsoft Store refund page.

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References:

• Get a refund for apps and games purchased from Microsoft Store
• Check the status of your Microsoft Store return or refund
• In-app purchases with non-Microsoft billing platforms
• Help with Microsoft Store purchases
• Microsoft Store & billing help
• Cancel an order or pre-order from Microsoft Store