Touch Pad not working- I2C HID device cannot start (code 10)

Question

touch pad isnt working and cursor isnt present on screen. had the same issue earlier this week, but was able to fix it by uninstalling the driver and restarting my device. Have attempted to update the driver and uninstall but this is not working this time. the device properties say 'A request for the HID descriptor failed'

Answer 1

Hello,

Please try the following steps:

1. Download and install the touchpad driver from your PC manufacturer’s website.
2. If a system restore point exists from a time when the touchpad was working normally, try performing a System Restore.

For the System Restore procedure, refer to the section “Apply a restore point from the Windows Recovery Environment (RE)” in the support article below.

System Restore

Answer 2

The message "A request for the HID descriptor failed" with Code 10 on an I2C HID device indicates the touchpad’s HID-over-I2C firmware is not correctly responding to the host’s request for the HID descriptor. This is a device/firmware-level failure, not something that can usually be fixed just by reinstalling the Windows driver.

From the documented behavior:

• When Device Manager shows Code 10 with "A request for the HID descriptor failed", it means the HID I2C device firmware failed processing the read request for the HID descriptor from Windows.
• If the device firmware does not receive the read request at all, the issue can be with the I2C controller or its firmware.
• If any of the required initialization steps (SET_POWER, RESET, reading descriptors) fail, the HIDI2C driver can load with Code 10 and the device will not start.

For an end user on Windows 11 Home, the practical options are:

1. Make sure all Windows Updates and OEM firmware/BIOS updates are installed (using Windows Update and the PC manufacturer’s support tool if available).
2. If the touchpad still shows Code 10 with the HID descriptor error after driver reinstall and system updates, the problem is likely in the device firmware/BIOS or hardware. In that case, contact the PC manufacturer’s support, as they own the HID I2C device firmware and ACPI/BIOS configuration and are the ones who can provide a firmware fix or hardware repair.

Advanced debugging steps in the documentation (capturing HIDI2C/HIDCLASS traces, checking ACPI _CID/descriptor addresses, etc.) are intended for hardware vendors and driver developers, not typical home users.

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References:

• Troubleshoot HID over I2C device issues
• Troubleshooting common errors
• Plug and Play support for I2C
• Fix touchpad problems in Windows
• Error codes in Device Manager in Windows