Microsoft 365 charges

Question

Following are the Microsoft 365 charges by Microsoft against my Visa card over the past 2 years -

FEB 27 2026 - $159.00

JUN 4 2025 - $179.00

28 FEB 2925 - $159

4 JUN 2024 - $139

27 FEB 2024 - $109

This is an annual subscription but I'm being charged every 6 months, and have received no invoices or renewal notices ? Can you please advise what is happening here ?

Can you please reply to ******@hotmail.com

Kenneth Millard

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. Are you signed in with the same email address you used to subscribe?
2. Please go to: https://account.microsoft.com/services Do you see more than one Microsoft 365 subscription listed there?

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If you haven’t already, I recommend checking your Microsoft account for recent purchases or subscriptions using the steps here:

• Please sign in to your Microsoft account’s billing page at https://account.microsoft.com/billing/orders
• Adjust the date range to include the purchase date.
• Then click “Show details” under each order to see what the charge is for.
• If it doesn’t look familiar, click “Order help” and then select “How to investigate a billing charge.” Follow the prompts to investigate the billing charges and find out more about them.

If the charge still doesn’t look familiar, it may be linked to another Microsoft subscription in your household or even a family member’s account.

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Click "Add comment" to let me know.

Regards,

John J.D.