email problem

Question

My account with the name [Moderator note: PII removed]@hotmail.com is not opening. I have forgotten the password.”

Answer 1

Hello Naveen Kumar Malviya,

Welcome to Microsoft Q&A forum.

I understand how frustrating this is when your Hotmail account won’t let you sign in and you no longer remember the password. This type of issue is handled through Microsoft’s official account recovery steps, and contributors on this forum don’t have access to reset passwords or view/change account details for security reasons.

1, Try the Microsoft password reset page first

Do you still have access to the recovery phone number or alternate email address associated with this Microsoft account?

• If the answer is Yes, try resetting your password directly:
  • Go to https://account.live.com/password/reset
  • Follow the on‑screen prompts to receive a verification code and create a new password.
• If the answer is No, or if the reset flow cannot be completed, proceed to Step 2.

2, Use the Microsoft Account Recovery Form if reset isn’t possible

If you no longer have access to recovery options, submit the Account Recovery Form (ACSR):

• Go to https://account.live.com/acsr
• Enter the affected Hotmail address and a working contact email address.
• Complete the form with as much accurate information as possible, such as recent email contacts, subject lines, and services used with the account.
• Microsoft will review your submission and send the result to the contact email you provided.

Before submitting, it is recommended to review the official guidance on completing the recovery form to improve your chances of success: Help with the Microsoft account recovery form - Microsoft Support

I hope this helps clarify the correct recovery path. Please let me know if you have questions while going through these steps.