MY CSP Indirect Reseller is suspended

Question

I'm not able to sell microsoft 365 services as my indirect reseller is suspended.

Answer 1

Selling Microsoft 365 services through a suspended CSP indirect reseller is blocked until the reseller’s CSP tenant is back in good standing or a different compliant reseller is used.

Key impacts and checks:

1. When a CSP reseller tenant is suspended, new CSP transactions (including new Microsoft 365 subscriptions) cannot be placed through that reseller.
2. Beginning June 2, 2025, Partner Center UI and PLA API validate that the reseller used as Partner of Record (POR) on new subscriptions is active and compliant. If the reseller is suspended or otherwise non‑compliant, the order is blocked and an error is returned.
3. If the reseller tenant is suspended, all granular delegated admin privileges (GDAP) for that reseller across customer accounts are revoked, so they also lose admin access to managed customers.

Recommended actions:

1. Confirm the reseller’s suspension/compliance status
   • Use the POR Validation API or the Reseller Eligibility report to check whether the reseller’s PLA ID is valid and compliant before placing orders.
   • If validation fails, the reseller must resolve their compliance issues (for example, suspended CSP tenant, missing MPA acceptance, or other program violations) before transactions can resume.
2. Work with the indirect reseller to restore their CSP status
   • The reseller must:
     • Ensure they have an active CSP tenant associated with an authorized PLA ID.
     • Ensure they have accepted the Microsoft Partner Agreement (MPA) for indirect resellers.
     • Resolve any suspension causes on their Partner Center account (for example, failed/rejected profile, eligibility issues, or overdue payments) as described in the suspension guidance.
   • Once the reseller’s tenant is no longer suspended and is compliant, POR validation will pass and new Microsoft 365 subscriptions can be sold again through that reseller.
3. If the reseller cannot be restored promptly
   • As an indirect provider, assign a different active, compliant indirect reseller as Partner of Record (POR) on new subscription purchases.
   • Before assigning, validate the new reseller’s PLA ID using the POR Validation API or the Reseller Eligibility report to avoid blocked transactions.
4. Understand ongoing changes
   • New validation checks apply to:
     • New subscription orders
     • Existing subscription updates where POR or partner IDs are involved
     • GDAP relationships (admin privileges are revoked when a reseller is suspended or removed)
   • All partner IDs on a subscription (for example, in EU/EFTA scenarios with multiple resellers) must meet validation requirements before updates can succeed.

Until the suspended indirect reseller is fully compliant again or a different compliant reseller is used as POR, new Microsoft 365 CSP sales through that reseller will remain blocked.

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References:

• Restore a suspended Partner Center account — Learn why suspensions happen and what to do
• Partner with Distributors in the Cloud Solution Provider (CSP) Program
• What's changing?
• Important change to Partner of Record (POR) assignment for CSP resellers
• Business profile product-related FAQs