Double billing

Question

I think I am accidentally paying twice for my Microsoft email. How can I get reimbursed and consolidate to only one account?

Answer 1

To add to the above, you will not be able to merge the accounts as they are from two separate ecosystems and it is either you will keep one and cancel the other and this will be depending on your preference.

Answer 2

Hello, good day and thanks for your question. As you have an existing subscription, you will need to double check if it has been really cancelled and then you can go to https://account.microsoft.com/services/microsoft365/billing and try it from there or try to turn off the recurring billing at https://go.microsoft.com/fwlink/?linkid=2277073 and you can also follow the guided steps indicated from the link below.

https://support.microsoft.com/en-us/account-billing/turn-recurring-billing-on-or-off-for-a-microsoft-subscription-66f40aee-2317-f74b-40f9-2be7e92f0167

https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

You can also request a call back by going to https://go.microsoft.com/fwlink/?linkid=2168171 in case you are having trouble cancelling and getting a refund.