Continued login requests

Question

Hello I keep getting these. I am not in the Netherlands. Please advise

Answer 1

Hello

Besides what the AI has suggested already, I would suggest one extra step, because if someone knows your email address, they can always use it to try to log in, and use the "forgot password" option to trigger the verification ask.

Go to your Microsoft account online https://account.live.com> Sign in > Your info > Sign in preference. Add an alias - You have two options here:

Create new: this will allow you to use the native domain outlook.com to create a new alias.

Add existing: this will allow you to add a 3rd party email address, such as yahoo, gmail, as long as they are not already associated with another Microsoft account.

Once added, make this new alias your primary alias, do NOT delete the old alias. Then at the bottom, click on "Change sign in preference". On the next page, uncheck the box for the old alias. This means, from now one, the old alias cannot be used to sign into your Microsoft account, but it can be still used to receive emails, etc.

Answer 2

Those repeated login or verification prompts likely mean Microsoft is detecting sign-in attempts from an unusual location (such as the Netherlands) or someone is repeatedly trying to access the account.

Take these steps:

1. Do not approve any prompts or enter any verification codes that were not requested.
   • For unrequested verification codes or prompts, simply ignore or deny them. Without the correct response, the account remains safe.
2. Review recent sign-in activity and secure the account:
   • Go to the Security basics page and sign in.
   • Select Review activity and check the Recent activity and Unusual activity sections.
   • For any sign-in from the Netherlands or any other location that is not recognized:
     • If it appears under Unusual activity, expand it and select This wasn’t me.
     • If it appears under Recent activity, expand it and select Secure your account.
3. Change the password immediately:
   • From the same Security basics page, select Change password.
   • Set a strong, unique password that is not used on other sites.
4. Ensure strong two-step verification is enabled:
   • Turn on two-step verification (if not already enabled) and confirm that the phone number and email used for security codes are correct and up to date.
   • If unwanted codes continue, consider moving to passwordless sign-in methods such as Microsoft Authenticator, Windows Hello, or security keys as described in the passwordless guidance.

If sign-in attempts continue to appear from locations that are not recognized even after changing the password and securing the account, keep denying/ignoring the prompts and monitoring the Recent activity page for any further unusual activity.

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References:

• What happens if there's an unusual sign-in to your account
• Common problems with two-step verification for a work or school account
• Troubleshoot Microsoft verification code issues
• Using Outlook mobile to sign in