This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 59%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
I am getting Billing Issues messages on word, Excel etc and being warned I will loose access to my Apps.
I have updated by payment method.
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 68%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
I am paying fir 2 different email accounts why?
You were advised to cancel ******@hotmail.co.uk in July
It seems you are charging me for
******@hotmail.co.uk and ******@outlook.com
I would like a cancellation of ******@hotmail.co.uk and a refund of £8.49 per month since July
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 81%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Hello,
When you sign in to https://account.microsoft.com/services what status do you see under your Microsoft 365 subscription, Active, Past due, or Expired?
If the status shows Active and no failed payment appears, the warning inside Word or Excel is often delayed account sync. Sign out of Office, restart your PC, then sign back in with the same Microsoft account linked to your subscription. If the status shows Past due, the system is still detecting a failed renewal and the account must complete processing before access returns. Please confirm the exact status showing on your Services page so we can narrow this down.
Thanks, and keep safe!