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EddyBalaya-9051 avatar image
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EddyBalaya-9051 asked EddyBalaya-9051 commented

What happens when Support Plan SLA is not met?

Hi,

I have a dev support plan, paying the 29$/mo,
I raise a case on the 1st of October we are the 6th and still nothing, The tech called me when I was not available asking for information I already sent and screenshots I already attached to the case.

case number is 2110010040006141

Is it normal to pay for a service + pay for the resource and not get any support?

Anyone with the same problem? How did you address this?

Thanks.

azure-active-directoryazure-virtual-desktopazure-cloud-services-extended-support
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JamesHamil-MSFT avatar image
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JamesHamil-MSFT answered

Hi @EddyBalaya-9051 , I'm sorry about this delay! We've had crazy volume recently so some tickets are taking longer to get to. Have you sent a follow up email? I'll reach out to the person in charge of this case and see what's going on for you. I'll let you know when I hear back.

Best,
James

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EddyBalaya-9051 avatar image
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EddyBalaya-9051 answered EddyBalaya-9051 commented

Hi James, thank you for your message, but the case was create on friday 1st, waited patiently end of Monday to send a reminder, then I have been trying to catch someone since then.
Paying for the resource since then as well...

Looking forward to hearing back...

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Hi @EddyBalaya-9051 , was your ticket resolved?

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not yet, it is being worked on.
thanks for following up.

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