Why my Surface Pro i7-7660U CPU can not upgrade to Windows 11?

Arthur 陳清煜 Chen 1 Reputation point

I bought the top of the range Surface Laptop i7 couple years ago. When I run the PC Health Check, it says my laptop is not compatible? With 16GB memory and Intel(R) Core(TM) i7-7660U CPU @ 2.50GHz how come it is not compatible.

What's going on here? an old Microsoft employee.

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
8,926 questions
{count} votes

5 answers

Sort by: Most helpful
  1. Kapil Arya 7,931 Reputation points MVP


    Unfortunately, i7-7660U processor is not compatible for Windows 11, according to Microsoft.

    Please check with official Windows 11 list of supported processors: https://learn.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-intel-processors


    0 comments No comments

  2. Limitless Technology 39,496 Reputation points

    Hi there,

    Have you tried the latest PC Health Check app?
    If not get it from here https://www.microsoft.com/en-us/windows/windows-11-specifications

    Only 8th generation processors are supported for Windows 11. This is been specified by the PC manufacturers for improved security and performance. It seems 7660U is not in the list .

    Windows 11 supported Intel processors


    If the reply is helpful, please Upvote and Accept it as an answer

    0 comments No comments

  3. Carl Williams 236 Reputation points

    Doesnt make sense. Yet an Intel Core i3-1000G1 is compatible according to Microsoft?????????????? Why am I not surprised my Surface Pro 5 with the i7-7660U is not supported. It seems all <>7660 are but SURPRISE 7660 is not. Booooooooooooooooooooooooooo
    Why did I even bother wasting my time to check, should've known there'd be a GOTCHA.

    0 comments No comments

  4. Eros Da Rugna 1 Reputation point

    I have core i-7-7660U CPU @ 2.5GHz
    We need Microsoft to tell us why this system is not supported.
    This is a major issue as it was the best system 4 years ago

    0 comments No comments

  5. Docs 15,491 Reputation points

    Hi ErosDaRugna-7197,

    Please see:


    Comments can be sent to Microsoft by using the Microsoft Feedback hub:

    Windows upgrades and clean installations may be able to performed in an unsupported fashion.
    For these methods you can open a new thread.

    Windows 10 is fully supported through October 14, 2025:


    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post there is /\ with a number: click = a helpful post

    0 comments No comments