Why my Surface Pro i7-7660U CPU can not upgrade to Windows 11?

Arthur 陳清煜 Chen 1 Reputation point
2021-10-07T02:53:57.293+00:00

I bought the top of the range Surface Laptop i7 couple years ago. When I run the PC Health Check, it says my laptop is not compatible? With 16GB memory and Intel(R) Core(TM) i7-7660U CPU @ 2.50GHz how come it is not compatible.

What's going on here? an old Microsoft employee.

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Kapil Arya 7,931 Reputation points MVP
    2021-10-07T04:36:51.36+00:00

    Hello,

    Unfortunately, i7-7660U processor is not compatible for Windows 11, according to Microsoft.

    Please check with official Windows 11 list of supported processors: https://learn.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-intel-processors

    Regards.

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  2. Limitless Technology 39,496 Reputation points
    2021-10-07T10:21:38.01+00:00

    Hi there,

    Have you tried the latest PC Health Check app?
    If not get it from here https://www.microsoft.com/en-us/windows/windows-11-specifications

    Only 8th generation processors are supported for Windows 11. This is been specified by the PC manufacturers for improved security and performance. It seems 7660U is not in the list .

    Windows 11 supported Intel processors
    https://learn.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-intel-processors

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    If the reply is helpful, please Upvote and Accept it as an answer

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  3. Carl Williams 236 Reputation points
    2021-10-07T14:13:58.677+00:00

    Doesnt make sense. Yet an Intel Core i3-1000G1 is compatible according to Microsoft?????????????? Why am I not surprised my Surface Pro 5 with the i7-7660U is not supported. It seems all <>7660 are but SURPRISE 7660 is not. Booooooooooooooooooooooooooo
    Why did I even bother wasting my time to check, should've known there'd be a GOTCHA.

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  4. Eros Da Rugna 1 Reputation point
    2022-02-06T00:46:29.68+00:00

    I have core i-7-7660U CPU @ 2.5GHz
    We need Microsoft to tell us why this system is not supported.
    This is a major issue as it was the best system 4 years ago

    0 comments No comments

  5. Docs 15,491 Reputation points
    2022-02-06T02:26:08.15+00:00

    Hi ErosDaRugna-7197,

    Please see:

    https://blogs.windows.com/windows-insider/2021/08/27/update-on-windows-11-minimum-system-requirements-and-the-pc-health-check-app/

    Comments can be sent to Microsoft by using the Microsoft Feedback hub:
    https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

    Windows upgrades and clean installations may be able to performed in an unsupported fashion.
    For these methods you can open a new thread.

    Windows 10 is fully supported through October 14, 2025:
    https://learn.microsoft.com/en-us/lifecycle/products/windows-10-home-and-pro

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