Charge question

Question

Charge question

Easterday, Lois 5

I got a notice about a charge and I don't know if it is a 365 subscription or what. I am going to block the charge if I can't get some answers from Microsoft.

If this is a valid charge I would like to know.

Bulldog 2,300 Reputation points

2026-03-05T14:58:58.9333333+00:00

"I am going to block the charge"

That is the correct thing to do.

If you purchased a subscription, you would know about it. If you don't block the charge, whoever purchased something with your payment information will keep on trying.

If you actually did purchase a subscription from Microsoft, and then forgot about it, nothing bad will happen. You can be sure that you'll be reminded about your purchase.

When encountering a suspicious charge: Block first and ask questions later.

2 answers

Your answer

Bulldog 2,300 Reputation points

2026-03-05T14:58:58.9333333+00:00

"I am going to block the charge"

That is the correct thing to do.

If you purchased a subscription, you would know about it. If you don't block the charge, whoever purchased something with your payment information will keep on trying.

If you actually did purchase a subscription from Microsoft, and then forgot about it, nothing bad will happen. You can be sure that you'll be reminded about your purchase.

When encountering a suspicious charge: Block first and ask questions later.

Answer 1

Sumit D - IA 170.7K Independent Advisor

Hi Lois,

Sometimes the messages for charge are spam.

Could you please share a screenshot of the notification?

To attach a screenshot, see below:

Press Windows key + Shift + S together on the keyboard.
The screenshot will be copied to the clipboard. Please press Ctrl+V in the editor to paste it, then confirm to attach the image.

Alternatively, you can press the PrtScn key on the keyboard, if it exists, to directly copy the Entire screen, which you can paste using CTRL+V.

I’m eager to hear back and work together to find a solution.

0 comments

Answer 2

To confirm whether the charge is for a Microsoft 365 subscription and if it is valid, follow these steps:

Go to the Manage your payments page of your Microsoft account dashboard: https://go.microsoft.com/fwlink/?linkid=2246882
Find the charge in the list of payments and select Investigate next to it. This tool helps identify what the payment was for (for example, a Microsoft 365 subscription, app, game, or other purchase) and whether it’s tied to your account or a family member’s.
Review the most common causes of unexpected charges:
- A Microsoft subscription (such as Microsoft 365) with recurring billing enabled.
- A purchase made by someone you know (family member using your card or account).
- A previously declined charge that was successfully processed later.
- A pre-order or split order that has just shipped.
- An in-app purchase from an app or game.
If the charge is for a subscription you do not want, sign in to Subscriptions at https://account.microsoft.com/services and check which subscription is active and being billed. From there, you can manage or cancel it.
If, after investigating, the charge is not recognized or appears fraudulent, contact Microsoft Support using the guidance in the article below, or contact the bank/credit card provider to dispute the charge and block further payments.
If the charge is valid but you want a refund, first cancel the subscription, then follow the refund process described in the refund article below. Note that not all cancellations result in a refund.

Blocking the charge at the bank or card issuer is appropriate if the investigation shows it is not a valid or authorized Microsoft purchase.

References:

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