need help installing products

Question

Bought new products yesterday. You've hung up on me twice while I'm trying to get these installed. I just want them installed.

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. What Microsoft product did you purchase? (Microsoft 365, Office 2024, etc.)
2. Did you buy it online from Microsoft, or from a store/retailer?
3. Also, are you trying to install it on a Windows PC or a Mac?

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If it is a Microsoft 365 or Office purchase, normally you install it by signing in here:

https://account.microsoft.com/services

If you haven't tried anything yet:

• Make sure you're signed in with the same Microsoft account that the subscription is linked to.
• Then, open any Office app (like Word or Excel), go to File > Account, and click "Update License" to refresh your subscription status.

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If issue still persists:

Before installing, it’s a good idea to uninstall all existing versions of Office to avoid conflicts.

Here’s how:

• Open the Control Panel > Programs > Programs and Features.
• Look for any version of Microsoft Office or Office apps, right-click, then choose Uninstall. Please uninstall all Office apps.
• Once that’s done, restart your computer just to be safe.

If you're using Mac: https://support.microsoft.com/office/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3

Then, to reinstall Microsoft Office:

• Go to https://account.microsoft.com/services
• Sign in using the same Microsoft account linked to your license.
• Find your Microsoft Office or Microsoft 365 Subscription and click the "Install".
• That will download the installer for the Office apps, just run it and follow the steps.

If anything’s unclear or the "Install" option still doesn’t show, feel free to let me know. I’ll be happy to walk you through it!

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.