needing help getting account back

Question

can i talk to a real person please i lost my main account we cant afford to get the stuff back and i cant get the account back no matter how hard i try i have proof we owned the account too i just really need to talk to a real person

Answer 1

Hey there! Nice to meet you!

If you do not have any linked verification methods for a password reset, I'm afraid the only way to recover the account is through the account recovery web form: https://account.live.com/acsr

Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.

If you can't receive the results from the ACSR, please try submitting again via Incognito/InPrivate browser using different devices and network services. Then please check your email inbox, junk and spam folders within 24 hours.

If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Please be advised that Microsoft Support will not be able to grant you access to your account.

Thank you for your understanding.

Best regards,

Darhyl