Unexpected Error When Scheduling Exam

Question

Subject: Urgent: Unexpected Error When Scheduling Exam

Dear Pearson VUE Support Team,

I am attempting to schedule an exam through your website, but I am encountering an error message that reads: "We encountered an unexpected error. Please try again later. If this issue continues, please contact site support."

I have tried clearing my browser cache, using different browsers, and verifying my information, but the issue persists. Could you please assist me in resolving this problem so that I can successfully schedule my exam?

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Mod moved from : Azure | Azure Training

Answer 1

Well this is isn't "site support"

Are you seeing ERROR_VUE_WIDE_BLOCK in the URL when you try and schedule the exam?

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.

Answer 2

The "unexpected error" during Microsoft exam scheduling is a known issue that can have different causes.

Based on the provided information, take these actions:

1. If the error appears at the payment/confirmation step and the account may have had multiple failed payment attempts, the Pearson VUE account might be blocked with error code ERROR_VUE_WIDE_BLOCK:
   • In this case, contact Pearson VUE support via the link provided on the Microsoft Certification Support page: https://aka.ms/CertificationSupport so they can review and lift any block on the account.
2. If the error appears when trying to purchase or schedule an exam voucher and no specific error code is shown:
   • Use the Microsoft Credentials support channel to get direct assistance with scheduling and account issues: https://learn.microsoft.com/en-us/credentials/support/help
3. After support has assisted, verify the booking:
   • Sign in to the Microsoft Learn profile and check the Certifications page for the exam appointment: https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab
   • Ensure the appointment appears there and that a confirmation email is received.

If the problem persists after these steps, continue working with Microsoft Certification Support or Pearson VUE support, as they can access and correct account- or booking-specific issues that cannot be resolved from the browser side alone.

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References:

• Exam schedule error - Microsoft Q&A
• I am not able to register for sc200 exam. It;s showing unexpected error. - Microsoft Q&A
• Can’t see my scheduled Microsoft exam?????? - Microsoft Q&A