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Double billing issue

James Muir 0 Reputation points
2026-03-08T16:52:56.8333333+00:00

I just paid for MS 365 in October 2025 for a full year and now I am being told that my subscription expired in February 2026. I have the payment on my credit card. I belive i was double charged for a while but the subscription I purchased in October 2025 should still be in effect. How can I rectify this?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. Darhyl Amizola 43,875 Reputation points Independent Advisor
    2026-03-08T17:27:55.5633333+00:00

    Hey there! Nice to meet you!

    Based on your description, you will need to contact Microsoft Billing Support for further assistance:

    https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

    Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

    This is Phone Support for Business accounts: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Thank you for your understanding! Please let me know if you need anything else.

    Best regards,

    Darhyl

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  2. James Muir 0 Reputation points
    2026-03-08T16:55:17.21+00:00

    Is there a phone number that I can call to discuss and hopefully solve this billing issue?

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