Admin Account Access

Question

Admin Account Access

Hibernia 0

he only Global Admin account is inaccessible and we need another user assigned Global Administrator

Rukmini 42,595 Reputation points Microsoft External Staff Moderator

2026-03-10T17:03:11.5766667+00:00

Hello Hibernia

Please share the details over the private messages so that we can assist you further.
Hibernia 0 Reputation points

2026-03-10T18:40:06.7966667+00:00

Hi
My problem is I have lost access to my clients admin account. When I set it up initially before they came into the 365 family I created an PII.onmicrosoft.com account. I misspelled the domain name but I could always access it until I couldnt. What I am now looking for is ifPII.ie can be made the global admin?

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Rukmini 42,595 Reputation points Microsoft External Staff Moderator

2026-03-10T17:03:11.5766667+00:00

Hello Hibernia

Please share the details over the private messages so that we can assist you further.
Hibernia 0 Reputation points

2026-03-10T18:40:06.7966667+00:00

Hi
My problem is I have lost access to my clients admin account. When I set it up initially before they came into the 365 family I created an PII.onmicrosoft.com account. I misspelled the domain name but I could always access it until I couldnt. What I am now looking for is ifPII.ie can be made the global admin?

Answer 1

Rukmini 42,595 Microsoft External Staff Moderator

Hello Hibernia

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

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Admin Account Access

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