question regarding a communication

Question

Hi Team!

I have a question regarding a communication: "Manager & Supervisor Notice: SharePoint Online and Teams Records Attestation" received from "Tech Product Communications" .

In the mail “IAM Ops Virtual Assistant” is being called out incorrectly as “EERS IAM Ops Virtual Assist"? It needs to be corrected. Could you please provide a contact name to me who can help in this case?

Thank you!

Regards,

Magdolna

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Moved from: Microsoft 365 and Office | SharePoint | For business | Other

Answer 1

The communication sender and content owner must be contacted through official Microsoft support channels, because direct editing of that message or access to its distribution list isn’t available.

Use one of these options to reach a human who can route the request to the correct internal communications or product team:

1. Use Microsoft Support “Contact Support”
   1. Go to the Microsoft Support contact page.
   2. In the search box, type “recover account” (or any term) and press Enter.
   3. Select Get Help.
   4. Scroll down and select Contact Support.
   5. Sign in with any Microsoft account.
   6. For product, choose Microsoft 365 and Office.
   7. For category, choose something like Manage Account Security or similar if prompted.
   8. Choose Chat with a support agent in your web browser or request a callback if available.
   9. Explain that the “Manager & Supervisor Notice: SharePoint Online and Teams Records Attestation” email from “Tech Product Communications” contains an incorrect product name (“EERS IAM Ops Virtual Assist”) and that it should be “IAM Ops Virtual Assistant”, and ask the agent to escalate to the responsible communications or product team.
2. If a learning or certification support path is in use in the organization If the communication is tied to Microsoft Learn or certification programs, open a ticket via the credentials support page so the issue can be routed to the correct internal owner:
   1. Go to the certification support help page.
   2. Submit a request describing the incorrect product name in the email and ask that it be corrected in future communications.

Because this is an internal Microsoft-originated communication, only Microsoft Support can identify the exact owner (such as “Tech Product Communications”) and provide or contact the appropriate person or team on behalf of the requester.

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References:

• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• Reg: Microsoft AZ-500 Certificate - Microsoft Q&A
• I need to talk to someone!! - Microsoft Q&A