Outlook emails on Android phone

Question

Outlook emails on Android phone

Jeanette HB 20

Hello, Is anyone unable to login to outlook email? I am getting error User's image

Moved from: Outlook | Web | Outlook.com | Email

Pedro Roman 5 Reputation points

2026-03-13T11:31:51.5233333+00:00

I am experiencing this same issue.

I would like to know after more than 10 years of using Android for my corporate email, what has changed all of a sudden that we can't utilize this function? Working in my company's IT department and officially supporting Apple, I can't help but notice that the Mac Mail is still supported.

It kind of feels like we are being pushed towards apple for corporate email.
Victor1-V 12,270 Reputation points Microsoft External Staff Moderator

2026-03-13T13:27:44.9866667+00:00
Hi Pedro Roman,

Thank you for sharing your experience. I’d like to clarify one important point so you can get the most accurate help.

This particular thread is scoped to Outlook.com / Microsoft accounts for home use. From your comment, it sounds like you’re encountering this issue with a corporate (work or school) email account, which follows different policies, authentication requirements, and support paths.

Because of that difference, it would be best to create a new thread in the appropriate category for work or organizational accounts and include as much detail as possible, such as:

Whether the account is Exchange Online / Microsoft 365–based

The Android version and device model

Whether the account is managed by your organization’s IT policies

Posting a separate thread in the correct support area will help ensure that experts familiar with enterprise email scenarios can engage and provide guidance that’s specific to corporate environments.

I hope that helps point you to the right place for more targeted assistance.
Donna Reeves 5 Reputation points

2026-03-14T13:32:16.48+00:00

I have the same problem. My hotmail email would not sync on Friday, March 13. So I deleted it from my Android phone. I have two others in that particular app. Now I cannot add it back in and get this same error. I have changed my password once. This is so inconvenient.
Pierre Lamarck 20 Reputation points

2026-03-14T15:06:40.38+00:00

I was going crazy because of this issue, but I'm glad to know it's not just me!! I'm having the same problem since March 12 or 13.

There is absolutely no info on the internet about this.

In my case, the samsung Email app is no longer syncing emails or calendar events. No error message when trying to refresh.

I tried wiping the data of Email and starting over, just to find out that I cannot add my account back. I have exactly the same error message that you're having.

I'm using Email 6.2.07.5 (It think this is the last version for Android 9, and I have the strong feeling that Samsung is not releasing any update)

However the change seems to come from Microsoft servers which are blocking EAS from samsung's email.

I have another phone where I sync using IMAP and everything seem to work fine.

Of course using IMAP is not an option for me because I want to sync my calendar too. And of course I'm not installing Outlook official app, I don't even have to explain why...

Once again we're trapped on corporate greed!!!! shame on Microsoft, same on Samsung.
Pierre Lamarck 20 Reputation points

2026-03-14T15:12:54.7733333+00:00

This issue is present on non work related accounts too. Standard hotmail and outlook accounts cannot be added since March 13, 2026 on Samsung Email app using EAS protocol.
Pierre Lamarck 20 Reputation points

2026-03-14T15:37:20.1533333+00:00
I found the official info:

Starting March 1, 2026, devices running ActiveSync versions lower than 16.1 will no longer be able to connect to our services. For more information, please go to Exchange Online ActiveSync Device Support update.

https://techcommunity.microsoft.com/blog/exchange/exchange-online-activesync-device-support-update/4477997

Maybe they delayed the cutout for some days?

Recap: we're f^ckud.

The only available is to upgrade android to version 10+ and install the latest Samsung Email app (version 6.2.10.8). In their "What's new" they state:

Exchange Online support via EAS 16.1

And they link the previous Microsoft article.
Allan White 0 Reputation points

2026-03-16T16:40:38.9833333+00:00

My wife is having the same problem on her older Android Phone. We know this stopped syncing hotmail emails on 12th March as last message on there is from 11th. The sync still appears to work but no new mesages are recieved. She can still send email from her account, and the account works properly for her through Chrome browser under Win 10
Shawn Scouten 0 Reputation points

2026-03-16T17:37:04.5466667+00:00

I have a Samsung s24 I've had my outlook email address for a long time and know it was hacked I can't access it I've tried everything. I don't remember the information they are asking for. Please help me with this problem
Jeanette HB 20 Reputation points

2026-03-16T18:06:25.0466667+00:00

Hello Everyone, When I go to gmail app to log in the first time, it says "too many attempts signing in". and I only tried 1 time. What are they talking about?

4 answers

Your answer

Pedro Roman 5 Reputation points

2026-03-13T11:31:51.5233333+00:00

I am experiencing this same issue.

I would like to know after more than 10 years of using Android for my corporate email, what has changed all of a sudden that we can't utilize this function? Working in my company's IT department and officially supporting Apple, I can't help but notice that the Mac Mail is still supported.

It kind of feels like we are being pushed towards apple for corporate email.
Victor1-V 12,270 Reputation points Microsoft External Staff Moderator

2026-03-13T13:27:44.9866667+00:00

Hi Pedro Roman,

Thank you for sharing your experience. I’d like to clarify one important point so you can get the most accurate help.

This particular thread is scoped to Outlook.com / Microsoft accounts for home use. From your comment, it sounds like you’re encountering this issue with a corporate (work or school) email account, which follows different policies, authentication requirements, and support paths.

Because of that difference, it would be best to create a new thread in the appropriate category for work or organizational accounts and include as much detail as possible, such as:

Whether the account is Exchange Online / Microsoft 365–based

The Android version and device model

Whether the account is managed by your organization’s IT policies

Posting a separate thread in the correct support area will help ensure that experts familiar with enterprise email scenarios can engage and provide guidance that’s specific to corporate environments.

I hope that helps point you to the right place for more targeted assistance.
Donna Reeves 5 Reputation points

2026-03-14T13:32:16.48+00:00

I have the same problem. My hotmail email would not sync on Friday, March 13. So I deleted it from my Android phone. I have two others in that particular app. Now I cannot add it back in and get this same error. I have changed my password once. This is so inconvenient.
Pierre Lamarck 20 Reputation points

2026-03-14T15:06:40.38+00:00

I was going crazy because of this issue, but I'm glad to know it's not just me!! I'm having the same problem since March 12 or 13.

There is absolutely no info on the internet about this.

In my case, the samsung Email app is no longer syncing emails or calendar events. No error message when trying to refresh.

I tried wiping the data of Email and starting over, just to find out that I cannot add my account back. I have exactly the same error message that you're having.

I'm using Email 6.2.07.5 (It think this is the last version for Android 9, and I have the strong feeling that Samsung is not releasing any update)

However the change seems to come from Microsoft servers which are blocking EAS from samsung's email.

I have another phone where I sync using IMAP and everything seem to work fine.

Of course using IMAP is not an option for me because I want to sync my calendar too. And of course I'm not installing Outlook official app, I don't even have to explain why...

Once again we're trapped on corporate greed!!!! shame on Microsoft, same on Samsung.
Pierre Lamarck 20 Reputation points

2026-03-14T15:12:54.7733333+00:00

This issue is present on non work related accounts too. Standard hotmail and outlook accounts cannot be added since March 13, 2026 on Samsung Email app using EAS protocol.
Pierre Lamarck 20 Reputation points

2026-03-14T15:37:20.1533333+00:00

I found the official info:

Starting March 1, 2026, devices running ActiveSync versions lower than 16.1 will no longer be able to connect to our services. For more information, please go to Exchange Online ActiveSync Device Support update.

https://techcommunity.microsoft.com/blog/exchange/exchange-online-activesync-device-support-update/4477997

Maybe they delayed the cutout for some days?

Recap: we're f^ckud.

The only available is to upgrade android to version 10+ and install the latest Samsung Email app (version 6.2.10.8). In their "What's new" they state:

Exchange Online support via EAS 16.1

And they link the previous Microsoft article.
Allan White 0 Reputation points

2026-03-16T16:40:38.9833333+00:00

My wife is having the same problem on her older Android Phone. We know this stopped syncing hotmail emails on 12th March as last message on there is from 11th. The sync still appears to work but no new mesages are recieved. She can still send email from her account, and the account works properly for her through Chrome browser under Win 10
Shawn Scouten 0 Reputation points

2026-03-16T17:37:04.5466667+00:00

I have a Samsung s24 I've had my outlook email address for a long time and know it was hacked I can't access it I've tried everything. I don't remember the information they are asking for. Please help me with this problem
Jeanette HB 20 Reputation points

2026-03-16T18:06:25.0466667+00:00

Hello Everyone, When I go to gmail app to log in the first time, it says "too many attempts signing in". and I only tried 1 time. What are they talking about?

Answer 1

Ray Xu 0

We are fxxked by EAS 16.1:
https://play.google.com/store/apps/details?id=com.samsung.android.email.provider&hl=en_us#:~:text=Exchange%20Online%20support%20via%20EAS%2016.1

Boe Dillard 666 Reputation points

2026-03-24T07:11:28.7966667+00:00

Is this the native email app - I need that for my android auto to access contacts, phone etc.

Answer 2

John B 0

Hi Jeanette i had the same issue with the outlook app. i have an old samsung a10 which is probably part of the problem, i found that using the gmail app works and i can access and receive emails through that app

Jeanette HB 20 Reputation points

2026-03-12T16:19:55.9466667+00:00

Gmail app for the outlook?
John B 0 Reputation points

2026-03-13T09:14:33.1766667+00:00

yeah the gmail app will work for mircosoft outlook emails
Victor1-V 12,270 Reputation points Microsoft External Staff Moderator

2026-03-13T13:45:20.4033333+00:00

Hi John B,

Thanks for sharing your experience. Just to clarify for anyone following the thread, Microsoft’s official guidance is that the recommended way to use Outlook.com on Android is the Outlook app, and there are also official setup steps for using Android mail apps (including the Gmail app), with the note that screens and options can vary by device: Set up email in Android email app - Microsoft Support

If someone chooses to use the Gmail app, the setup guidance also notes that selecting “Outlook, Hotmail, and Live” is intended for syncing email only (not calendar or contacts), which is one reason results can differ from device to device.

So, while the Gmail app may work for some users in some configurations, the expected and recommended path for Outlook.com on Android remains the Outlook app (on compatible Android versions) or signing in on the web if the app cannot be installed.

Answer 3

Hi Jeanette HB,

Welcome to the Microsoft Q&A forum.

I understand how frustrating this can be, especially since you’re unable to sign in and also cannot install the Outlook app on your Android device.

From the screenshot, it appears the account is being added through Android’s built‑in email account setup rather than the Outlook app. The message shown (“server requires a protocol version not supported by Email”) indicates that the built‑in Android Email app is unable to complete sign‑in for Outlook.com accounts, as this method is no longer supported.

Using the Outlook app for Android is the supported way to access Outlook.com on mobile. However, since your device reports that the Outlook app is not compatible, this usually means the Android version on the device does not meet the app’s minimum requirements or required system components are not available.

Given this limitation, the supported options you can try are:

Check whether your device has an available Android system update. Updating the Android version may allow the Outlook app to be installed.
Access your mailbox through a mobile web browser by signing in at outlook.com. This does not require installing any app and works on older devices.
If email access through an app is required, using a newer Android device that supports the Outlook app would be necessary, as Outlook.com sign‑in is no longer supported in most built‑in Android email clients.

If you would like official confirmation regarding device compatibility or to verify that your Outlook.com account itself is in good standing, you can contact Microsoft Support by below steps:

Visit the Microsoft Support contact page: Contact - Microsoft Support
In the search bar provided on the page, type "Outlook issue" and press Enter.
Click on the "Get Help" button that appears.
Scroll down the page until you see and click on the "Contact Support" option.
When prompted to select your product or service, choose "Other Products".
For the category, choose "Outlook".
Look for and click on "Chat with a support agent in your web browser".
Confirm your personal email when prompted - this is the email Microsoft will use to communicate with you during and after the support session.
Explain your situation clearly: Be concise but provide all the relevant details.

Just to set expectations, this is a public, user‑to‑user forum, so contributors here do not have the ability to change device compatibility or override app requirements.

I hope this helps clarify why you’re seeing this behavior and what options are available on your device.

Victor1-V 12,270 Reputation points Microsoft External Staff Moderator

2026-03-17T14:40:52.2033333+00:00

Hi Jeanette HB,

I’ve sent you a private message with a few follow‑up questions to help look into this further. Please check your Private messages by selecting the Private messages button at the top of the page and reply there when convenient. Thank you!
Jeanette HB 20 Reputation points

2026-03-17T15:38:27.3566667+00:00

So these issues are on my old phone which is a samsung 8. I am using my samsung A22 phone with no issues at all accessing and installing my emails. so i've decided to no longer use the samsung 8 because that maybe the problem. Thanks all for your help.
Victor1-V 12,270 Reputation points Microsoft External Staff Moderator

2026-03-18T13:59:18.8233333+00:00

Hi Jeanette HB,

Thank you for the update, and I appreciate you taking the time to share what you observed. I’m glad to hear you were able to access and install your emails successfully on another device, which helps narrow down where the limitation may be coming from.

If you’d still like to get clarification specific to your older device, contacting Microsoft Support would be the best next step, as they can review compatibility details more closely. Otherwise, it sounds like you’ve found a workable way forward.

Thank you again for following up!

Answer 4

The error shown indicates that the Android mail app cannot verify the Outlook/Hotmail account because the server settings or protocol are not supported by that app. This is a configuration issue with the built‑in mail client, not with the Outlook.com service itself.

To resolve this, use one of these supported options on Android:

Install and use the official Outlook for Android app, then add the Outlook.com account there. This app automatically discovers the correct server and protocol and avoids the “couldn’t verify account” error.
If using another mail app, follow that app’s documented steps for adding an Outlook/Hotmail or Microsoft 365 account and ensure the correct server type (such as Exchange/Outlook.com) is selected instead of a generic or unsupported protocol.

If sign‑in still fails in the Outlook mobile app itself, use the guidance in the “Can’t sign in to the Outlook mobile app” article to troubleshoot based on whether the account is a Microsoft personal account, work/school account, or non‑Microsoft account.

References: