Outlook send/receive problem

Question

My outlook email is telling me that - outlook cannot synchronize subscribed folders for my gmail

Answer 1

Have you run into this known bug?

Users get errors 0x800CCC0E & 0x800CCC0F synchronizing Gmail and Yahoo accounts in classic Outlook

https://support.microsoft.com/en-us/topic/users-get-errors-0x800ccc0e-0x800ccc0f-synchronizing-gmail-and-yahoo-accounts-in-classic-outlook-e5a7b684-7c5c-4848-ab2d-d48291451f67

Unable to add a Gmail account to classic Outlook

https://support.microsoft.com/en-us/office/unable-to-add-a-gmail-account-to-classic-outlook-4d9530c5-3f40-4e6d-9b45-4477f160828f

The article title is "Unable to add a Gmail account ..." but I have seen reports that this bug can also cause working GMail accounts to fail. The fix is the same - Clear the Windows Credentials.

Answer 2

Hello,

This message shows when Outlook fails to sync Gmail folders through IMAP. Sync or account configuration issue between Outlook and Gmail. Start with basic checks, then move to deeper steps if the error stays.

You should try.

• Open Outlook. Select Send and Receive. Select Send Receive All Folders to force a sync.

• Right click the Gmail account. Select IMAP Folders. Select Query. Subscribe to the needed folders.

• Go to File, Account Settings, Account Settings. Select the Gmail account. Select Repair.

• Remove the Gmail account, then add the account again through File, Add Account. Outlook rebuilds the IMAP connection.

• Open File, Account Settings, Data Files. Create a new Outlook data file, then set it as default for the account.

• Update Outlook through File, Office Account, Update Options, Update Now.

Answer 3

The error about not being able to synchronize subscribed folders for a Gmail account in classic Outlook is a known issue when connecting Gmail via IMAP.

This typically happens if, during the Google sign-in in the browser, the permission for Microsoft apps and services to access Gmail was not fully granted. Specifically, the box for:

"Read, compose, send, and permanently delete all your email from Gmail."

was not selected.

To fix it on classic Outlook for Windows:

1. Make sure Outlook is updated to a build that includes the fix (Current Channel Version 2412 Build 18324.20168 or later). See About Office: What version of Office am I using? from the linked article for how to check.
2. In Outlook, when the error appears, use the Retry link in the error window. This will reopen the Google sign-in page in a browser.
3. Sign in to the Gmail account again and this time ensure the permission box for "Read, compose, send, and permanently delete all your email from Gmail" is checked.
4. Complete the sign-in and return to Outlook; the subscribed folders should now sync correctly.

If the Retry method does not work even on the fixed build, follow the manual workaround from the same article (for example, removing and re-adding the Gmail account using the corrected permissions), as instructed there.

Additionally, ensure that Gmail folders are exposed via IMAP so Outlook can sync them:

1. In a browser, go to Gmail.
2. Open Settings > Labels.
3. Confirm Show in IMAP is enabled for Inbox, Sent Mail, Trash, and All Mail, and any other labels that need to appear in Outlook.
4. Refresh Outlook; syncing can take up to 15 minutes.

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References:

• Unable to add a Gmail account to classic Outlook
• Fix problems connecting your Google account to the Microsoft Cloud
• Troubleshoot Outlook email setup