Billing issue

Question

I am an IT student and I mistakenly left resources running after finishing a university project. I was under the impression I was using my free student credits and did not realize my personal card was being billed. I have now deleted all resources and would like to request a refund for the accidental charges."

Answer 1

Hello Gabriella Kourieh

For queries related to payment or billing create a service request they will contact you via email or call to resolve it. below are the steps.

1. Click link Contact Microsoft Support to navigate to support ticket page.

Type billing.

In Contact Support, create support request.

Fill in Problem description.

Click Next button in Recommended Solution.

In Additional details add your problem description and in File Upload containing the detailed screenshot of the error you are facing.

Click Review+Create and click Create button.

Your support ticket will be created and a mail will be sent.

You can track the support ticket in Azure portal using Help + Support, Recent Support tickets.

Let me know if you have further questions we would be happy to help you!!

Answer 2

For accidental Azure charges after student/free credits are exhausted, billing engineers must review the subscription and decide on any refund or credit. Use a billing support request, which is free, and provide details that it was a student project, that the resources are now deleted, and that the charges were unintentional.

Follow these steps to open a billing support request in the Azure portal:

1. Go to the Azure portal: https://portal.azure.com and sign in with the account that was charged.
2. Open the support request creation page: https://portal.azure.com/#create/Microsoft.Support
3. In the search box, type billing and select Go.
4. Select Billing as the problem type and choose Next.
5. Select the affected subscription from the dropdown and choose Next.
6. After a short delay, select Create a support request at the top (do not select the suggested solutions).
7. Fill in:
   • Summary (for example, “Accidental Azure usage after student project – refund request”).
   • Problem type and subtype related to charges/billing.
   • Description including:
     • That this was a university/IT student project.
     • That the expectation was to use free student credits.
     • That all resources have now been deleted.
     • The time period and approximate amount of unexpected charges.
8. Select Next to go to Additional details, provide required information (including Subscription ID), then Next → Review + create → Create.

Billing support will contact by email/phone, typically within one business day, to review eligibility for a refund or credit. Since all resources are already deleted, also mention that in the case description to support the request.

If there is any confusion about what generated the charges (for example, marketplace or firewall resources), use Cost Management → Cost analysis in the portal to identify the resources and include that information in the ticket.

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References:

• Avoid charges with your Azure free account
• Tutorial: Review your individual Azure subscription bill
• Fraud Charges - Microsoft Q&A
• How to locate a hidden firewall? - Microsoft Q&A
• Request refund - Microsoft Q&A