Wrong order

Question

Hi, I ordered a pack office for my mac but it is too old and not compatible. I had to load an old version of 365.

how can i cancel my order ?

Answer 1

Hi, I'm John!

Did you purchase the Office pack directly from your Microsoft account online?

If yes, you can usually cancel or request a refund. Check your order history:

• Sign in to your Microsoft account at Order History https://account.microsoft.com/billing/orders Adjust the date range to include the purchase date.
• If purchased within 30 days, you are generally eligible for a refund, which typically processes in 2 to 5 business days.

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If the issue persists or the refund option still doesn't appear, please contact Microsoft support via live chat:

• Here is the link: https://support.microsoft.com/home/contact
• Type this keyword and press Enter: Contact Support.
• At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account), or click "Contact Support" if you're already signed in.
• In Product and services, select "Microsoft 365 and Office".
• In Category, select "Billing and Account Profile questions".
• Click "Chat with a support agent in your web browser".

If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 2

To cancel the Office order that is not compatible with the Mac:

1. Go to the Microsoft account Order history page: https://account.microsoft.com/billing/orders and sign in with the account used for the purchase.
2. Find the Office order in the list.
3. If the order is still eligible for cancellation, select Cancel item next to it.
4. Select the check box for the Office product, then select the Cancel item button.
5. Check email for a cancellation confirmation. If it is not in the inbox, check the spam/junk folder.

If the Cancel item option does not appear, the charge has already been processed. In that case, use the refund process instead:

• Follow the steps in Returning items you bought from Microsoft for exchange or refund (for digital Office purchases, this is how to request a refund when cancellation is no longer available).
• If there are issues or questions about the refund, contact Microsoft Store Support using the link in the same article.

If the purchase was made through the Mac App Store (not directly from Microsoft), it must be canceled or refunded through Apple using their subscription and purchase management process.

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References:

• Cancel an order or pre-order from Microsoft Store
• Microsoft Office and the Mac App Store