Search function doesn't work properly with Outlook POP / Exchange account on WVD ( Single Session )

Question

Search function doesn't work properly with Outlook POP / Exchange account on WVD ( Single Session )

h.tsubaki 6

I am testing search function on Outlook ( Microsoft 365 for Business ) for POP account / Exchange account.

POP account: after importing .pst file for the account with Outlook tool, mail data has imported properly.
But search function of Outlook doesn't show any results.

rebuilding search indexes several times, but no change.
( index targets are Microsoft Outlook, saved at C:¥ProgramData¥Microsoft on WVD single session machine )
with All Mailboxes option, search results show something, but incorrect.

How do I get correct result with search box of Outlook?

Best

Yuki Sun-MSFT 41,376 Reputation points Moderator

2021-10-08T02:58:28.957+00:00

Hi @h.tsubaki ,

By "POP account / Exchange account", are you referring to two different accounts configured in the Outlook client, one is configured using POP while the other is configured as an Exchange account? If this is the case, for the Exchange account, please have a check in OWA to see if the research results can be returned properly.

Besides, is there any error message when the search issue occurs? Also it's recommended to have a check via Event Viewer on the machine to see if any relevant events were recorded out there.

If an Answer is helpful, please click "Accept Answer" and upvote it.
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h.tsubaki 6 Reputation points

2021-10-08T04:53:51.15+00:00

thank you for your post.

It seems a problem of Indexer.exe, that stopped before finishing indexing in some condition.
with same data, indexes count is about 15,000 at local machine, but at WVD it's about 100.
so search result won't show correctly.

thanks, anyway.
Yuki Sun-MSFT 41,376 Reputation points Moderator

2021-10-08T09:54:40.693+00:00

Hi @h.tsubaki ,

It seems a problem of Indexer.exe, that stopped before finishing indexing in some condition.

Thanks for sharing the findings. So have you got it working now? If issue persists, I'd suggest having a go by running the Windows Search Troubleshooter as see if it can help.
Yuki Sun-MSFT 41,376 Reputation points Moderator

2021-10-12T05:30:42.43+00:00

Hi @h.tsubaki ,

Just circling back to check how thing are going with this issue. If the Outlook search issue has been resolved, would you mind clarifying it a bit more about how you fixed the indexer.exe problem and click the Accept Answer under your post to make it easier for others to see the useful information?

If you still need help on this, feel free to post back.

3 answers

Your answer

Yuki Sun-MSFT 41,376 Reputation points Moderator

2021-10-08T02:58:28.957+00:00

Hi @h.tsubaki ,

By "POP account / Exchange account", are you referring to two different accounts configured in the Outlook client, one is configured using POP while the other is configured as an Exchange account? If this is the case, for the Exchange account, please have a check in OWA to see if the research results can be returned properly.

Besides, is there any error message when the search issue occurs? Also it's recommended to have a check via Event Viewer on the machine to see if any relevant events were recorded out there.

If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
h.tsubaki 6 Reputation points

2021-10-08T04:53:51.15+00:00

thank you for your post.

It seems a problem of Indexer.exe, that stopped before finishing indexing in some condition.
with same data, indexes count is about 15,000 at local machine, but at WVD it's about 100.
so search result won't show correctly.

thanks, anyway.
Yuki Sun-MSFT 41,376 Reputation points Moderator

2021-10-08T09:54:40.693+00:00

Hi @h.tsubaki ,

It seems a problem of Indexer.exe, that stopped before finishing indexing in some condition.

Thanks for sharing the findings. So have you got it working now? If issue persists, I'd suggest having a go by running the Windows Search Troubleshooter as see if it can help.
Yuki Sun-MSFT 41,376 Reputation points Moderator

2021-10-12T05:30:42.43+00:00

Hi @h.tsubaki ,

Just circling back to check how thing are going with this issue. If the Outlook search issue has been resolved, would you mind clarifying it a bit more about how you fixed the indexer.exe problem and click the Accept Answer under your post to make it easier for others to see the useful information?

If you still need help on this, feel free to post back.

Answer 1

h.tsubaki 6

Thank you for your comment.

Many times I have tried to rebuild search index, but Indexer.exe stopped before finishing indexing.
Because its search result won't be correct.

Best

Answer 2

If your search function is not working or not finding any of your messages, you may need to rebuild the search index. You can use below manual method to rebuild the search function:

Choose File | Options | Search
In the "Change the Outlook stores indexed by Windows Search", click Indexing Options
Select Advanced.
In the Troubleshooting section, select Rebuild.
Select Close when finished.
Click OK to close out of options.

Below are the problems with the search function include:

You do not receive any search results
Search is cancelled completely
Some search results are missing

Refer this link for more detailed information on search issues and troubleshooting tips –

https://community.spiceworks.com/how_to/174233-how-to-fix-outlook-search-not-working

I hope my suggestion worked.

If the Answer is helpful, please click "Accept Answer" and upvote it.

Answer 3

Maciej Szukalski 1

Hi,

I don't know if you have already dealt with this problem, but I found a solution that worked for me. I had exactly the same problem as you and an identical Outlook configuration.

In Outlook:

Choose File > Options > Search
In Results section change the first option "Include results only from..." - check All mailboxes
Click OK to confirm changes

Now, when you use search option it should properly include also emails from PST file.

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Search function doesn't work properly with Outlook POP / Exchange account on WVD ( Single Session )

3 answers

Your answer