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Kristin Gaffney 0

I have a couple of questions:

A) I created my account for 2 email addresses. How do I create the other account? When I go to admin.microsoft.com it sends me to the GoDaddy login (yes, i started my business with a godaddy account.)

B) When I try to login into excel with my "onmicrosoft.com" login, it says I don't have an account.

Thanks in advance!!

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Answer 1

EmilyS726 240.2K Independent Advisor

Hello,

Since you purchased via GoDaddy, the regular Microsoft instruction won't apply to you. Admin Center is only if you purchased directly from Microsoft. Your support is actually also via GoDaddy.

GoDaddy follows their own instruction, even though their backend is all Microsoft's products, their interface and access point can be different.

This is their instruction: https://www.godaddy.com/help/add-microsoft-365-user-email-accounts-8900

As for Excel log in issue, check with GoDaddy the exact type of license or subscription you have. You may not have the correct subscription that includes Excel /Office apps.

Kristin Gaffney 0 Reputation points

2026-03-15T13:37:30.8966667+00:00

Thanks for the response. I bought a microsoft business subscription because it was $6 per user per month, and GoDaddy wanted $20 for the same access. I was trying to save money since I'm a small business and still trying to make ends meet. This is so frustrating cause i have no idea what I'm doing :(.
EmilyS726 240.2K Reputation points Independent Advisor

2026-03-15T14:34:32.0366667+00:00

https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-business-basic
Is this the one you bought? If so, this one doesn't come with the desktop version of office apps.
Kristin Gaffney 0 Reputation points

2026-03-15T22:37:05.5133333+00:00

Yes, and I'm fine with the web versions of those apps.

When I try to add my email account to the user account on my laptop, it doesn't recognize my godaddy email or my "onmicrosoft.com" email.
EmilyS726 240.2K Reputation points Independent Advisor

2026-03-15T22:40:52.75+00:00

When you said adding it to the user account on your laptop? Specifically where? Are you trying to use them to log into windows? If so, it is not best practice.

First of all, if your computer is running Windows 11 Home edition, this is not even possible. It will not accept business type of accounts as Windows log in user. It requires at least Windows 11 Pro.

Second, this is best pratice only if your computer is assigned by organization and requires centralized IT management by the IT department. If this is a personal computer, you don't want to set it up that way because you would lose local admin control for the device, and everything has to be managed via admin center.
Kristin Gaffney 0 Reputation points

2026-03-16T22:38:24.4166667+00:00

I am not computer literate. This is foreign to me.

My business is a senior day center. I have one other employee other than myself. Money is tight. I have a computer for my co-worker who needs excel to track attendance and other spreadsheets (transportation, menus, calendars, etc). I was trying to create an account so she can login through the settings/accounts/ other users. Yes, I have windows 11 home. On this computer, I have to access outlook through a web browser. This computer is new. My old computer I didn't have to do that. My email closes when I try to access a website. This is annoying.

Thank You for your help!!
EmilyS726 240.2K Reputation points Independent Advisor

2026-03-16T22:43:29.6866667+00:00

Since you are on Windows Home edition, and since you don't have a dedicated IT team, I think it is best that you do NOT use your business/Godaddy account to sign into Windows.

Go to https://www.outlook.com and create a free personal account for you, and one for your employee.

You want to make sure on all computers, your user should be always set up as admin user, then you can add your employee's. It is improtant that yours is on every computer, so that when employee comes and goes, you don't get locked out.

To add additional Windows user, hold down Windows +R keys, type in netplwiz and press enter, and click on Add from there, then sign into the employee's user outlook.com account.

As for using Office apps, you can just go use the free one via www.office.com > Apps.
Kristin Gaffney 0 Reputation points

2026-03-17T23:19:17.4033333+00:00

Thank You for all your help. I'll give this all a try.
EmilyS726 240.2K Reputation points Independent Advisor

2026-03-17T23:20:38.4966667+00:00

You are welcome.

Answer 2

A) Creating the other user account

For a Microsoft 365 business subscription, each person needs a separate user account and license.

To add another user account to the same subscription:

Go to the Microsoft 365 admin center: https://go.microsoft.com/fwlink/p/?linkid=2024339
Sign in with the admin account for the Microsoft 365 tenant (this may be the same identity that is federated with GoDaddy if the domain is managed there).
In the admin center, go to Users and select Add user.
Enter the new user’s information (name, username, etc.). The user ID will use either the onmicrosoft.com domain or your custom domain (for example, ******@fourthcoffee.onmicrosoft.com).
Add up to 5 email addresses to receive the new user’s sign-in information.
Select Buy license and add user (or assign an existing license if available).

After this, an email is sent with the new user’s user ID and temporary password so that user can sign in to Microsoft 365.

If the domain is managed through GoDaddy, the admin portal may redirect to GoDaddy’s management experience. In that case, use the GoDaddy-linked admin account to reach the Microsoft 365 admin center and add the user there as described.

B) “onmicrosoft.com” login says there is no account

A valid Microsoft 365 sign-in must match an existing user ID in the tenant. The user ID format is typically:

******@yourtenant.onmicrosoft.com, or
******@yourcustomdomain.com (if a custom domain is added and verified).

If Excel reports that the onmicrosoft.com login does not have an account, likely causes are:

The user account with that exact onmicrosoft.com address has not been created in the tenant.
The account exists but no Microsoft 365 subscription license is assigned to it.

To fix this:

In the Microsoft 365 admin center, verify that the onmicrosoft.com user exists under Users.
If it does not exist, create it as described above.
If it exists, ensure a valid Microsoft 365 license is assigned to that user so apps like Excel can sign in.

When signing into Excel, use the exact user ID shown in the admin center for that user.

References:

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