do not have HID keyboard driver

Question

I cannot install HID keyboard driver. My Bluetooth keyboard does not work even though it is connected

Answer 1

Hello,

When you mention you cannot install the HID keyboard driver, are you trying to manually install something from Device Manager, or is Windows throwing a specific error message at you automatically?

Let me know if you see any yellow warning triangles next to your Bluetooth or Keyboard devices in Device Manager. It is also good to know if this keyboard was working fine before and just stopped, or if this is the very first time you are pairing it.

Give me a bit more context on what you are seeing so we can get it sorted.

Answer 2

Follow these steps to troubleshoot the missing HID keyboard driver and non-working Bluetooth keyboard:

1. Verify the keyboard hardware
   • Connect the Bluetooth keyboard to another PC (if it supports pairing with multiple devices) and confirm it works there.
   • If it does not work on another PC, the keyboard may be faulty and need replacement.
2. Check Bluetooth service status
   The HID keyboard over Bluetooth depends on Bluetooth services being active.
   1. Open the Services console:
      • Press Windows key + R, type services.msc, and press Enter.
   2. In the list, locate Bluetooth Support Service.
   3. Double-click it and check:
      • Service status: If it is Stopped, click Start.
      • Startup type: Set to Automatic.
   4. Go to the Log On tab and select Local System account.
   5. Click OK and restart the PC if prompted.
3. Check if Windows sees the keyboard as a HID device
   1. Open Device Manager (press Windows key, type device manager, select Device Manager).
   2. Expand Keyboards and Human Interface Devices.
   3. Look for entries such as HID Keyboard Device or similar.
   4. If present but not working, right-click the device → Update driver and follow the prompts to let Windows search for a driver.
   5. If the keyboard does not appear at all, remove it from Bluetooth and pair again (next step).
4. Remove and re-pair the Bluetooth keyboard
   Bluetooth keyboards can be paired but not actually connected. Removing and pairing again can re-trigger HID driver binding.
   • Remove the device from Bluetooth & devices in Settings.
   • Put the keyboard into pairing mode.
   • Pair it again from Settings → Bluetooth & devices.
   • If prompted for a PIN and none is documented, try 0000 or 1234.
   • If prompted for a PIN but no input box appears on screen, type 0000 on the Bluetooth keyboard and press Enter.
5. Update Windows and drivers
   1. Go to Settings → Windows Update and select Check for updates. Install any available updates.
   2. In Device Manager, for Bluetooth and keyboard/HID entries, right-click → Update driver and follow the instructions.
6. Check for software vs. hardware issue
   • If an external USB keyboard works fine but the Bluetooth keyboard does not, the issue is likely Bluetooth/HID or the keyboard itself.
   • If both internal and external keyboards show issues, it may be a broader driver or system problem; test in Safe Mode to see if a third-party app is interfering.

If, after these steps, the Bluetooth keyboard still does not work and does not appear correctly as a HID keyboard device in Device Manager, the device is likely faulty or incompatible and may need replacement.

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References:

• Enable Bluetooth Devices in Control Panel for your mouse or keyboard
• Use a screen reader to fix Bluetooth problems in Windows
• Mouse and keyboard problems in Windows
• Developing keyboard and mouse HID client drivers
• HID Clients Overview