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Good morning! I have made a payment for activating my microsoft account, but there is still no activation. The money are gone though... And i cant edit my files, i can only read them. How can I recieve my money back, or activate my account? Please help! Thanks!
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Thank you! I checked, and everything seems fine. But i still cannot work and edit my files. I did the first step you said as well.
If the expiry date listed on oyur account for the subscription is correct, and if you are using the Office apps on a Windows device, then the best option is to perform a full repair of your Office installation.
Open the Settings App (gear icon on your Start Menu)
Go to Apps, then scroll down to find Microsoft Office
Select that and choose Modify - Online Repair
That should fix any issues with your Office Installation.
1
Open Word.
At the top right of Word, log out of Office.
Restart (not shut down) your PC, then log back into Office, is your subscription then correctly recognised.
2
If not, log into oyur Microsoft account on this link and check the expiry date on your subscription, is it listed correctly for your subscription payment?
https://account.microsoft.com/services/
If not, go to the Payments and Billing section, is it indicated your payment has been processed successfully.