email send/receive error

Question

I receive emails daily to my primary email account. However, I have 3 subsequent email addresses where the emails have not updated since last week. I am unsure of why the emails stopped updated on my computer. They are updated on my cell phone, but not on my computer. There's a technical issue that I don't know how to fix on my own and Microsoft does not provide any help. I'm on my own.

Answer 1

Follow these steps on the computer where the three accounts stopped updating:

1. Confirm Internet connectivity
   • Open a browser (Microsoft Edge or Google Chrome).
   • Browse to http://www.microsoft.com and http://www.bing.com.
   • If neither opens, fix the network first using the guidance in Fix network connection issues in Windows.
2. Manually sync Outlook
   • In Outlook on the computer, go to the View tab on the Ribbon.
   • Select the Sync button to force a manual sync.
   • Watch the status bar at the bottom of the message list to see if sync is running or if any error appears.
3. Check for sync issues per account
   • Verify that the three secondary accounts are still listed in Outlook and not showing errors (for example, password prompts or “disconnected” status).
   • If a password was changed recently for any of those accounts, update the password in Outlook for each affected account.
4. Remove and re-add the affected accounts (if still not syncing)
   • For the three addresses that stopped updating only on the computer, remove those accounts from Outlook.
   • Add them back in Outlook so a fresh connection is created.
   • After re-adding, use the Sync button again and confirm new mail appears.
5. If only one device is affected
   • Because the accounts work on the phone but not on the computer, the issue is likely with the Outlook profile or device partnership on the computer.
   • If the accounts are Outlook.com or Microsoft 365 accounts, removing the device partnership from the mailbox can fix sync issues. Follow the steps in the “fix email sync issues by removing a device from your Outlook mailbox” article, then set the account back up on the computer.

If none of these steps resolve the issue, use the Outlook.com or Microsoft account support options in the referenced articles to contact support, as they can check for account-specific blocks or problems.

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References:

• I can't send or receive messages in Outlook
• Can't send or receive email in Outlook.com