How do I fix this problem?

Question

Oneproud420 account has a game pass but it's not showing up. What do I need to do? Don't have game pass card was bought at Walmart. For Xbox live 12 month subscription got it as a Christmas present. No longer have card.

Answer 1

Last time I put my game pass in this account and I haven’t used it and how to get it back I lost my account now how to get it back the game pass

Answer 2

Follow these steps to troubleshoot the missing Game Pass / Xbox Live subscription:

1. Confirm the correct account is signed in
   • On the Xbox console, press the Xbox button.
   • Go to Profile & system > Add or switch and make sure the profile Oneproud420 is the one signed in.
   • If the subscription was redeemed on a different Microsoft account, it will only show under that account.
2. Check subscription status online
   • Sign in with the Oneproud420 Microsoft account at the Services & subscriptions page: https://account.microsoft.com/services
   • Verify whether an active Xbox Game Pass or Xbox Live Gold / Game Pass Core subscription is listed.
   • If no active subscription appears, the code may never have been redeemed on this account.
3. Check for billing or payment issues
   • If the subscription shows but is not working, check for overdue payments on the Services page as described in the buying-troubleshooting article. Overdue or suspended status can stop services from working until resolved.
   • Also check that the account is not locked or suspended.
4. If the card/code is lost
   • If the Walmart card was never redeemed and the physical card and receipt are gone, it cannot be re-created from the console. In that case, contact the retailer (Walmart) with any proof of purchase that may still be available.
   • If the code was redeemed but on the wrong account, only Microsoft Support can review that, and only if they can verify ownership of the account and purchase.
5. Contact Xbox/Microsoft Support
   • If the subscription is missing from Services & subscriptions and the card is lost, or if it shows but does not work, contact Xbox/Microsoft Support so they can check the account and subscription status directly.

Because the card is no longer available, the key step is verifying whether the subscription is actually active under the Oneproud420 Microsoft account on the Services & subscriptions page and then working with official support if it is not.

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References:

• Troubleshoot buying issues with Microsoft Store
• Pre-orders for Microsoft Store
• Add money to your Microsoft account