Live tech support

Question

I need phone tech support ASAP. How do I get the phone number to talk to a live person. I paid for the service contract and I need help now with Malware.

Jim

{moderator note: PII removed>

Answer 1

Microsoft does not offer a service to individual customers for removing malware. Contact whichever company sold you the service contract.

Answer 2

Hi Jim, what is the malware issue?

Please provide Farbar Recovery Scan Tool (FRST) logs for analysis.

https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

Note: If you are using Edge or Chrome, SmartScreen may initially block the download. Click on the three dots next to the warning and select Keep => Click the Delete drop arrow => Keep anyway.

• If your computer's language is not English, rename FRST64.exe to FRST64English.exe
• Run the tool, leave the default settings, and press Scan.
• Zip the logs, FRST.txt and Addition.txt, then upload to a cloud storage service like OneDrive, Google Drive or gofile.io
• Post the share link.

Share OneDrive files and folders - Microsoft Support