Cannot log into Microsoft desktop

Question

I am a new active gm at a buisness and cannot log into the manager computer without a password. Tried resetting computer without deleting personal files. Still need password. How do I fix this issue?

Answer 1

I do not know how to find the buisness IT. Due to recent management changes.

Answer 2

Because the existing Windows account password is unknown, access requires either another administrator account on the PC or a full device reset.

Use one of these supported options:

1. If there is another local administrator account on the PC
   • Sign in with that admin account.
   • Open Computer Management.
   • Expand Local Users and Groups > Users.
   • Right‑click the manager account that needs access and select Set Password....
   • Enter and confirm a new password, then sign out and log in with that new password.
2. If there is no other admin account available
   • The documented option is to reset the Windows device, which reinstalls Windows and removes accounts you cannot sign into.
   • When using reset, choose the appropriate option for the business (note that some reset options can remove apps and settings). Data loss is possible, so coordinate with the business owner/IT before proceeding.

If neither an admin account nor a reset is acceptable (for example, due to business data or compliance), the situation requires escalation to the organization’s IT administrator or support provider to regain access.

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References:

• Change or reset your password in Windows
• User Account Access in Windows