How can I create a distribution list in the new Outlook!

Question

Despite multiple attempts, I am struggling to create a group distribution list in Outlook. People -> New Contact List -> Add Recipients->Done. However, there are no contacts when I open the group list (I just created). Does anyone have a solution to the problem? Can I go back to classic Outlook?

Answer 1

Hi TS Douglas,  

Please submit in‑app feedback: Help > Feedback > Report a problem and check Include diagnostics.

• Share feedback (Windows Feedback Hub). See: https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332
• Press Windows logo key + F to open Feedback Hub.
• Choose Report a problem, describe the issue (e.g., “New Outlook — contacts didn’t migrate”), and attach diagnostics/screenshots if you can. Submit to help the team investigate. Your feedback is valuable for further escalation.

Thank you for your understanding! Have a lovely day.

Answer 2

In new Outlook, contact lists (distribution lists) are created and edited from People, but only email addresses are stored—each entry must have an email address.

To create a working list in new Outlook:

1. Open new Outlook and select People on the side panel.
2. Select the contact(s) to include.
3. Choose Add to list (right-click or from the Ribbon) and then New contact list.
4. Name the list and save.

If contacts appear empty, ensure the selected people actually have email addresses; only those are added.

To manage or confirm members:

1. In People, select All contact lists.
2. Right‑click the list and choose Edit to view or add members, then Save.

Switching back to classic Outlook is supported; classic Outlook uses “Contact Groups,” which are equivalent. In classic Outlook:

1. Go to People.
2. Select New Contact Group on the Ribbon.
3. Name the group, select Add Members, then Save & Close.

---

References:

• Create, edit, or delete a contact list (or contact group) in Outlook
• Create, view, and edit contacts and contact lists in Outlook