Sorry, I was offline.
Open File Explorer.
Then in the Address Bar at the top, not the search box, paste this: C:\WIndows\Minidump
Does that take you to the Minidump files and if so, are there any files in there.
hardware error
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 90%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Kenneth Starick
241
Reputation points
Refer screen shot.
Any ideas what steps to take to see what is the problem?
Some files are listed as possible places to look.
How to I access these?
Windows for home | Windows 11 | Performance and system failures
2 answers
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DaveM121 890.8K Reputation points Independent Advisor2026-03-20T06:20:32.1433333+00:00 -
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Kenneth Starick 241 Reputation points
2026-03-20T15:06:59.57+00:00 Hi Dave.
Opened File Explorer, clicked (C), then at top of page where it said this PC>OS(C), I typed C:\Windows\Minidump, and message said No files found.
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DaveM121 890.8K Reputation points Independent Advisor
2026-03-22T06:30:05.32+00:00 Sorry, I was offline, did you paste this into the Address bar, not the search box and ensure you included the back slashes in the text.
C:\Windows\Minidump
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Kenneth Starick 241 Reputation points
2026-03-22T19:35:24.3633333+00:00 Dave, the error just occurred again.
This time I was playing Solitaire from Microsoft.
Again tried your suggestion for C:\Windows\Minidump in File explorer, searching from the address bar, and not the search bar.
Nothing found. Also tried keying in WATCHDOG, but also nothing found.
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Kenneth Starick 241 Reputation points
2026-03-22T19:46:00.3466667+00:00 Just checked event viewer, and message "Faulting Application, Solitaire.exe version 0.0.0.0, ID 1000"
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DaveM121 890.8K Reputation points Independent Advisor
2026-03-19T15:59:47.7433333+00:00 1
Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.
Please do not upload a very large Memory.dmp file.
Open Windows File Explorer.
Navigate to C:\Windows\Minidump
Copy any minidump files onto your Desktop, then zip those up.
Upload the zip file to the Cloud (OneDrive... etc.), then choose to share those and get a share link.
Then post the link here to the zip file, so I can take a look for you.
2
If there are no minidump files in that folder, check if there are any WATCHDOG dmp files in this folder, and if so, please upload them for analysis.
C:\Windows\LiveKernelReports
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Kenneth Starick 241 Reputation points
2026-03-20T03:23:57.8133333+00:00 Thanks, Dave for your reply.
Sorry, but too technical for me. Am 80 years old, and no computer geek.
Went to File Explorer/ (OS)C, and top right of page in Search, I keyed C:\Windows\Minidump.
Waited ages, nothing found, and I gave up.
Also WATCHDOG dmp unsuccessful.
How to get the vertical sign you showed between Kernel and Repairs.
Do not know how to zip files, and I do not use the Cloud.
Sorry, but I am a complete novice, but I do appreciate your trying to help.
Thanks,
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DaveM121 890.8K Reputation points Independent Advisor
2026-03-23T06:44:49.5933333+00:00 Please provide full details on the problem you are experiencing, is your PC actually crashing, or are you just seeing those errors listed in that Windows utility, if your PC is crashing, please indicate what exactly happens.
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