What should users do if they see an “Authentication request is not for an activated account” error message when using mobile app notifications?

Marilee Turscak-MSFT 24,486 Reputation points Microsoft Employee
2019-10-31T00:29:41.633+00:00

What should users do if they see an “Authentication request is not for an activated account” error message when using mobile app notifications?

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Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
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  1. Micah McKittrick 946 Reputation points Microsoft Employee
    2019-10-31T00:54:15.153+00:00

    Tell them to follow this procedure to remove their account from the mobile app, then add it again:

    1. Go to your Azure portal profile and sign in with your organizational account.
    2. Select Additional Security Verification.
    3. Remove the existing account from the mobile app.
    4. Click Configure, and then follow the instructions to reconfigure the mobile app.

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