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Accidentally redeemed points

Catherine S 5 Reputation points
2026-03-20T17:27:49.5833333+00:00

I accidentally redeemed 1700 points for a game that am unfamiliar with called Den of Thieves and I do not play it. I thought by clicking on the link I was GAINING 1700 points not losing them. Granted, my vision is not great as I am a senior citizen but now, I have something I don't understand that is very useless to me. I really want my points back please.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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  1. Thomas4-N 17,295 Reputation points Microsoft External Staff Moderator
    2026-03-21T09:28:58.22+00:00

    Hello Catherine S,

    I'm sorry to hear this happened. I understand how frustrating it must be for you.

    Unfortunately, Microsoft Rewards redemptions are generally considered final and non-reversible.

    That said, refund requests may be considered on a case-by-case basis, so it may still be worth reaching out directly to the Rewards support team to explain the situation, since this was an accidental redemption.

    You can contact Microsoft Rewards Support here: https://rewards.bing.com/support

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