Fix problem with Premium Solitaire

Question

Fix problem with Premium Solitaire

Jackeboy Parr 40

I have had premium solitaire for a number of years on an annual renewal basis. Today, I was able to get into the game, but it kept showing ads. I thought my subscription renewed in November, but there were many ads, so I renewed. I have shut down the desktop(rebooted) and am still getting the ad version of Solitaire. Please advise on how to correct this problem.

Thank you.

Bob Rudd 35 Reputation points

2026-03-21T13:28:52.17+00:00

It is SO frustrating to be seeing ads when you have paid Microsoft to not see them! Having the same problem here occurring on any of my computers that I use when starting Solitaire.... so obviously not a "computer" issue that I need to uninstall and re-install the program, nor is it a user configuration issue - since it is happening anywhere and it worked just fine a few days ago anywhere. Microsoft should fix the problem and credit extra days to our account when it was not working properly. If time is money, these ads I'm being forced to watch is costing me money!
Richard Church 45 Reputation points

2026-03-21T16:24:39.41+00:00

Annual subscription renewed last month. Still not recognized in the game.
Karen Duxbury 30 Reputation points

2026-03-21T16:37:28.46+00:00

Same issue here. It started yesterday, told me my Premium subscription had expired. Stupid me, went ahead and renewed. I have a feeling I've now paid for Premium twice. Hopefully, they'll initiate a refund if that is the case. I did regain Premium access for a short while, and then it told me it had expired again. Please, MS, get your act together, or at the very least, let us know when there is a problem.
Gail Gehly 10 Reputation points

2026-03-21T22:01:00.6166667+00:00

Same issue here
Lori F 10 Reputation points

2026-07-27T13:04:22.2666667+00:00

My solitaire subscription renewed this past June. I am now getting ads in solitaire and unable to find live help to correct this. The bots keep telling me the problem is at my end. It is not!
Karen Boulden 10 Reputation points

2026-07-27T14:22:30.8133333+00:00

this happens every few years. I've tried all the fixes nothing works. Really crummy way to treat paying customers
Donald Nichols 0 Reputation points

2026-07-27T16:06:51.5533333+00:00

No Lori, it is not you that has a problem. It is MS as I have that problem too thanks to the 7/25/26 update that MS did.
Tim Dineen 5 Reputation points

2026-07-27T16:09:19.7933333+00:00

Microsoft Solitaire & Casual Games Premium entitlement is not being recognized on Windows 11. Two different Windows 11 PCs and two different Microsoft accounts began showing ads on July 27, 2026. The subscriptions are active and recognized by account.microsoft.com and Microsoft Store. Premium continues to work on iPad. The Windows app displays "Windows Store Error – There was a problem connecting to the Windows Store." wsreset.exe and cliprenew.exe completed successfully with no change. This appears to be a Windows Store entitlement validation issue.

**UPDATED TO ADD:

https://support.xbox.com/en-US/xbox-live-status
Mary Cauz 5 Reputation points

2026-07-27T16:10:22.47+00:00

I am also having the same issue. and when I hit remove adds, it says unable to connect to microsoft store, even though I am signed into the store and signed into Micrososft and xbox. This just started today, and I cannot correct issue with all suggestions. My subscription is not set to renew until October 2026
Donald Nichols 0 Reputation points

2026-07-27T16:13:39.2133333+00:00

Seeing the same as Tim and subscription is active till March of 2027.
Jill Armstrong 0 Reputation points

2026-07-27T18:45:11.8866667+00:00

Same problem up here in the land of the maple leaf.

7 answers

Your answer

Bob Rudd 35 Reputation points

2026-03-21T13:28:52.17+00:00

It is SO frustrating to be seeing ads when you have paid Microsoft to not see them! Having the same problem here occurring on any of my computers that I use when starting Solitaire.... so obviously not a "computer" issue that I need to uninstall and re-install the program, nor is it a user configuration issue - since it is happening anywhere and it worked just fine a few days ago anywhere. Microsoft should fix the problem and credit extra days to our account when it was not working properly. If time is money, these ads I'm being forced to watch is costing me money!
Richard Church 45 Reputation points

2026-03-21T16:24:39.41+00:00

Annual subscription renewed last month. Still not recognized in the game.
Karen Duxbury 30 Reputation points

2026-03-21T16:37:28.46+00:00

Same issue here. It started yesterday, told me my Premium subscription had expired. Stupid me, went ahead and renewed. I have a feeling I've now paid for Premium twice. Hopefully, they'll initiate a refund if that is the case. I did regain Premium access for a short while, and then it told me it had expired again. Please, MS, get your act together, or at the very least, let us know when there is a problem.
Gail Gehly 10 Reputation points

2026-03-21T22:01:00.6166667+00:00

Same issue here
Lori F 10 Reputation points

2026-07-27T13:04:22.2666667+00:00

My solitaire subscription renewed this past June. I am now getting ads in solitaire and unable to find live help to correct this. The bots keep telling me the problem is at my end. It is not!
Karen Boulden 10 Reputation points

2026-07-27T14:22:30.8133333+00:00

this happens every few years. I've tried all the fixes nothing works. Really crummy way to treat paying customers
Donald Nichols 0 Reputation points

2026-07-27T16:06:51.5533333+00:00

No Lori, it is not you that has a problem. It is MS as I have that problem too thanks to the 7/25/26 update that MS did.
Tim Dineen 5 Reputation points

2026-07-27T16:09:19.7933333+00:00

Microsoft Solitaire & Casual Games Premium entitlement is not being recognized on Windows 11. Two different Windows 11 PCs and two different Microsoft accounts began showing ads on July 27, 2026. The subscriptions are active and recognized by account.microsoft.com and Microsoft Store. Premium continues to work on iPad. The Windows app displays "Windows Store Error – There was a problem connecting to the Windows Store." wsreset.exe and cliprenew.exe completed successfully with no change. This appears to be a Windows Store entitlement validation issue.

**UPDATED TO ADD:

https://support.xbox.com/en-US/xbox-live-status
Mary Cauz 5 Reputation points

2026-07-27T16:10:22.47+00:00

I am also having the same issue. and when I hit remove adds, it says unable to connect to microsoft store, even though I am signed into the store and signed into Micrososft and xbox. This just started today, and I cannot correct issue with all suggestions. My subscription is not set to renew until October 2026
Donald Nichols 0 Reputation points

2026-07-27T16:13:39.2133333+00:00

Seeing the same as Tim and subscription is active till March of 2027.
Jill Armstrong 0 Reputation points

2026-07-27T18:45:11.8866667+00:00

Same problem up here in the land of the maple leaf.

Answer 1

Microsoft updated the Solitaire games a few days ago, now there is a bug where there is a subscription snyc failure. Microsoft support (if you can even call it that) is blaming users settings. A honest company would let their customers know there is a bug and they are working on it. Then there is Microsoft that won't, it is easier for them to blame their customers instead of fixing their bug like a good company would.

Let's remember, from 1990-2012 it was free to pay, in 2012 the ad's came, then in 2015 the premium edition. Too bad Microsoft will charge for something that use to be free without offering support for the product. This is cooperate greed, someone high up in Microsoft needed money to go to a certain island.

Answer 2

Lori F 10

I am a premium subscriber. Starting this morning, 7/27/26, my solitaire account is infested with ads. Have tried all the "fixes". Nothing has worked.

Philip Griffith 5 Reputation points

2026-07-27T15:23:37.3033333+00:00

Same here beginning 7/27
Richard Church 45 Reputation points

2026-07-27T15:50:11.1366667+00:00

Submitted my issue to Microsoft Casual Games Support. Not expecting a personal response but a global fix for everyone's problem would be so much better. Fix it or refund our subscriptions!
Karen Boulden 10 Reputation points

2026-07-27T15:54:52.88+00:00

Agree with Richard Church. Fix it or refund our subscriptions
Sally S 5 Reputation points

2026-07-27T16:02:39.5533333+00:00

Same here. Just started this morning. Frustrating.
Marko Tuominen 5 Reputation points

2026-07-27T16:05:36.16+00:00

I have same problem also since today. And in windows store in my collection it claims that product you are looking for cannot be found!
Donald Nichols 0 Reputation points

2026-07-27T16:08:51.19+00:00

Same with me too and their suggested fixes fix nothing.
Marcy 0 Reputation points

2026-07-27T16:25:25.6466667+00:00

It started for me on 7/26, maybe late in the day. It has happened once before and was resolved by logging in and out of my microsoft acct, restarting my computer, and so on. This time nothing is helping.
Bill Byers 0 Reputation points

2026-07-27T16:42:19.1966667+00:00

Same here It started for me mid-day on the 26th
Iggypup17 0 Reputation points

2026-07-27T17:11:13.1233333+00:00

Same here! I have had this problem before! Hopefully they will resolve this soon!
Donald Nichols 0 Reputation points

2026-07-27T17:31:53.0833333+00:00

If they fix it, they will likely break the Friends section again. And it took them forever to fix that.
Cornel Suciu 0 Reputation points

2026-07-27T18:19:05.3233333+00:00

Same here. No fix from the net worked. Wasted a couple of ours for nothing. Microsoft, how about a notification by email that there is a problem and you're working to fix it?!
Maggie Walbeck 0 Reputation points

2026-07-27T18:34:38.97+00:00

happening to me today also, have rebooted, reset, deleted and downloaded, ridiculous
TJTex 0 Reputation points

2026-07-27T19:06:31.2833333+00:00

Exact same issue. I am seeing ads for the Solitaire game. It also tells me that I need to buy premium to get rid of the ads. I purchased premium in June. My account shows that my next payment will be June 2027. something is screwy with Microsoft. When will they fix this? I keep getting this:
Sally S 5 Reputation points

2026-07-27T20:10:03.79+00:00

I just launched the Solitaire game and my ads are gone now.
Donald Nichols 0 Reputation points

2026-07-27T20:44:10.81+00:00

So they fixed it but kept our times running which means there are a lot of disappointed people today.

Answer 3

Tim Hammond 55

I submitted a ticket with Microsoft Casual Games Support, they requested the solitaire files from computer, which was shared with their Engineering and Development teams. Shortly afterwards the system was back to normal. Hopefully the bug was fixed for everyone.

Bob Rudd 35 Reputation points

2026-03-21T20:48:35.08+00:00

It now seems to be working on my computer.
Lori F 10 Reputation points

2026-07-27T14:52:00.64+00:00

I too have submitted a ticket. Mine is still infested with ads!
Maggie Walbeck 0 Reputation points

2026-07-27T22:09:46.02+00:00

I too was just able to sign in to Premium, so no ads

Answer 4

DANIEL WARNER 0

this has started happening to me, again, today. No "fix" works -have tried doing the reset/repair, uninstall & reinstall, reboots etc etc. This happenend before and I ended up getting premium and paying twice. They eventually refunded me the difference, but this shouldn't be happening. This NEVER happens on Android/iOS.

0 comments

Answer 5

Sumit 44,051 Volunteer Moderator

It is previously seen that this issue is solved in a day or two. Other people have this same issue.

https://learn.microsoft.com/en-us/answers/questions/5958564/problem-with-microsoft-premium-solitaire-showing-a?page=0&orderby=Helpful&translated=false#answers

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