Microsoft Office

Question

Was double charged on Microsoft Office monthly charge

Answer 1

Go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

Double charges for a Microsoft 365/Office subscription are usually caused by:

1. Multiple successful retries after a previous failed payment.
2. Purchasing multiple subscription periods at once.
3. The same card being used on more than one Microsoft account (for example, a family member’s account).

To check and resolve this:

1. Review Microsoft order history
   • Sign in and review recent orders and subscription charges: Review your order history.
   • Look for multiple purchases for the same amount that appear close together.
2. Check for duplicate charges across accounts
   • Go to your Microsoft account Payment options page: Go to payment options.
   • Select Investigate to search for other Microsoft accounts using the same card and see if another account is causing the extra charge. Learn more.
3. Investigate unrecognized or unexpected charges
   • Follow the guidance in How to investigate a billing charge from Microsoft to identify whether the extra charge is from:
     • A Microsoft subscription with recurring billing enabled.
     • A purchase by someone else in the household using the same card.
     • A previously declined charge that later succeeded.
     • An in-app or game purchase.
4. If the charge is truly duplicate
   • After confirming that there are two separate charges for the same period and product, use the Manage your payments / Payment options page to investigate further and then contact Microsoft Support via the paths provided in the articles if a billing correction or refund is needed.

If the subscription was cancelled recently and charges are still appearing, check the subscription end date at Subscriptions; cancellations must be more than 2 days before the billing date.

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References:

• I've been charged twice
• How to investigate a billing charge from Microsoft
• Unable to cancel your Microsoft subscription