cant add my hotmail to gmail on samung android prone

Question

I cant add my Hotmail to Gmail on Samsung android prone says unable to authentic after accepting staying signed in.

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Try a different authentication method during the Sign-in.

That is, if you sign in with your password normally, select "Try another way" and verify your identity using the alternate security contact methods, such as Phone number or email address.

Get the Verification code, enter the code, and see if you can sign in successfully.

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Alternatively, go to Android settings > Accounts.

If your Hotmail.com account is in the lists, remove it from there and then add it again.

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If you are still having issues, enable two-factor authentication and set up Microsoft Authenticator for sign-in. See,

How to turn two-step verification on or off for your Microsoft account

Once enabled, restart your Samsung device, open Gmail, and add the @hotmail.com account.

Let me know if you still need more help.

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Answer 2

Use the Gmail app’s supported setup path and, if needed, switch to manual configuration.

1. In Google Play Store, update Gmail to the latest version.
2. Open Gmail → menu (☰) → Settings → Add account.
3. For a Hotmail/Outlook.com address, choose Outlook, Hotmail, and Live (this uses Microsoft’s sign-in and is the simplest path).
4. Enter the full Hotmail address and tap Next.
5. Enter the account password, complete any two-step verification, and when prompted with “Stay signed in,” accept it.
6. If sign-in still fails with “unable to authenticate,” close Gmail completely and repeat the steps once more.

If it continues to fail, configure the account manually as Exchange ActiveSync:

1. Open Gmail → Settings → Add account → Other.
2. Enter the full Hotmail address → tap Manual setup → choose Exchange.
3. Enter the password → Next.
4. Use these Incoming server settings:
   • Domain\Username: full Hotmail address (for example, ******@outlook.com).
   • Password: the Hotmail password.
   • Server: eas.outlook.com (for Hotmail/Outlook.com/MSN/Live accounts).
   • Port: 443 or 993.
   • Security type: SSL/TLS (or check Use secure connection (SSL)).
5. For Outgoing SMTP server settings:
   • SMTP server: smtp-mail.outlook.com.
   • Security type: TLS.
   • Port: 587.
6. Tap Next and accept any security/device-permission prompts.
7. When an “Action Required” email appears in the inbox, open it and tap Use another Mail app instead to complete sync.

If only email is needed (no calendar/contacts), the account can also be added as IMAP/POP:

1. Gmail → Settings → Add account → Other.
2. Enter the Hotmail address → Manual setup → choose Personal (IMAP) or Personal (POP3).
3. Enter the password → Next.
4. When prompted for SMTP settings, use:
   • SMTP server: smtp-mail.outlook.com.
   • Security type: TLS.
   • Port: 587.
5. Complete the prompts and set a display name.

If authentication errors persist after these steps, installing and signing in with the Microsoft Outlook app on Android is an alternative way to access the Hotmail account.

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References:

• Set up email in Android email app
• Add your Outlook.com account to another mail app or smart device