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outlook storage issue

nimita adnani 0 Reputation points
2026-03-22T09:39:08.7433333+00:00

my email keeps saying i don have storage where as i still do

Outlook | Outlook for mobile | Outlook for Android | For home
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  1. TaoLi 86,235 Reputation points Independent Advisor
    2026-03-22T12:56:35.8166667+00:00

    Hello,

    Please provide a screenshot of this page, thank you: https://outlook.live.com/mail/0/options/accounts-category/storage

    You also need to check the Deleted Folders:

    https://outlook.live.com/mail/0/deleteditems

    Also, check if there are any files in the OneDrive Recycle Bin or other locations, as files that haven't been completely deleted will still take up space.

    https://onedrive.live.com/

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  2. AI answer

    2026-03-22T09:39:19.9133333+00:00

    The message usually appears for one of two reasons:

    1. Microsoft cloud storage (OneDrive + Outlook.com attachments) is full
      Even if the mailbox itself shows plenty of space, exceeding the overall Microsoft storage quota blocks sending and receiving email in Outlook.com. When Microsoft storage is over quota:
      • Cannot send or receive email in Outlook.com, even if email storage is not full.
      • Cannot upload, edit, or sync new files to OneDrive; existing files become read-only.
      • After 6 months over quota, OneDrive and its files may be deleted.
      To fix this:
      • Free up Microsoft storage (delete files from OneDrive, large attachments, etc.), or
      • If on a free account, buy a Microsoft 365 subscription to increase storage, or
      • If already a Microsoft 365 subscriber and near the 100 GB mailbox cap, free up space; for more than 100 GB, an Enterprise plan is required.
    2. Email storage itself is full or nearly full
      If email storage is exceeded, sending and receiving email stops and messages sent to the account are returned to the sender until storage is reduced. To reduce mailbox storage:
      • Delete messages with large files or photos (including from Sent Items), then empty Deleted Items so they are removed from storage.
      • Move items to an archive mailbox if available.
      • In an organization, ask the IT admin to provision more mailbox space.

    If storage shows as 0/0 GB or looks wrong, this can be a known Outlook.com issue. Deleting large attachments and signing out and back in has allowed most users to resume sending and receiving email while Microsoft rolls out a fix.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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