regarding a charge

Question

My bank account was just charged $141.82. Why was this charge assessed?

Answer 1

Hello, Please sign into your Microsoft account here: https://go.microsoft.com/fwlink/?linkid=2246882 You should find the Investigate charge option on the upper right to start the process. Do you see this charge listed, if you don't recognize it, select this charge to submit an investigation request to Microsoft billing support team.

Answer 2

The specific reason for the $141.82 charge cannot be determined from the information provided. However, Microsoft lists several common causes for unexpected or unclear charges on a Microsoft 365 or Microsoft account:

1. A Microsoft subscription (such as Microsoft 365) has recurring billing enabled, and the renewal was charged automatically.
2. A family member or someone you know used the card to buy a subscription, app, game, or in‑app content.
3. A previously declined charge was retried and then successfully processed.
4. A pre‑order or split order (for example, from Microsoft Store) was shipped and billed.
5. An in‑app purchase was made from an app or game.

To see exactly what this charge is for and which account it belongs to:

1. Go to the Manage your payments page of the Microsoft account dashboard: https://go.microsoft.com/fwlink/?linkid=2246882
2. Find the payment method that matches the card/bank account that was charged.
3. Select “Investigate” next to the unrecognized charge and follow the steps shown.

If the charge is for a subscription that was believed to be cancelled, check:

1. The Services & subscriptions page (https://account.microsoft.com/services) to confirm the subscription status and end date.
2. Whether the subscription was cancelled less than 2 days before the billing date, in which case one more charge can still occur.
3. Whether the charge is tied to a different Microsoft account than the one normally used.

If, after investigation, the charge is not recognized or appears fraudulent, either:

• Use the refund process described in How to get a refund on a Microsoft subscription, or
• Contact the bank/financial institution to dispute the transaction as an unauthorized charge.

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References:

• How to investigate a billing charge from Microsoft
• Unable to cancel your Microsoft subscription
• What is a chargeback?