OneDrive Connectivity Issue

Question

I am unable to log in to OneDrive. I keep getting information that there is no internet connection, but I am connected to the Internet.

Answer 1

Hi, I'm John! I will help you with this.

Do you have a VPN enabled? If so, try disabling it temporarily and see if that makes a difference. You can check by going to Settings > Network & Internet > VPN or looking for a VPN app running in the background.

In the meantime, if you haven’t already already:

Forget and reconnect to your Wi-Fi network:

• Go to Settings > Network & Internet > Wi-Fi > Manage known networks.
• Find your current Wi-Fi network and click "Forget" next to it.
• Restart your main router/modem, then reconnect to the Wi-Fi and enter the password again.

Flush the DNS cache:

• Press Start and search for CMD.
• Right-click on Command Prompt and select “Run as administrator”.
• In the Command Prompt, type the following commands one by one, pressing Enter after each and wait:

ipconfig /flushdns

ipconfig /release

ipconfig /renew

netsh winsock reset

• Restart your PC and check if the issue persists.

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If issue still persists try to enable IPv4:

• Press Windows + R key to open Run dialog.
• Type this and press Enter: ncpa.cpl
• Right-click on your current Wi-Fi connection and select Properties.
• Double click Internet Protocol Version 4 (TCP/IPv4)
• Under "Use the following DNS server automatically," use these values: 8.8.8.8 and 8.8.4.4
• Click OK to save and restart your PC and connection.

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If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.

Answer 2

Error code showing as

0x800704cf